Front Desk & Patient Experience Coordinator

Smile-Doctors; Naperville (IL); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short and long-term disability

401(k) plan

Paid time off

Paid holidays

Brace discounts

Job summary

Pasha Orthodontics in Naperville, IL, is seeking a Front Desk Coordinator I to support a growing team. You’ll greet visitors, manage calls, verify insurance, schedule appointments, collect payments, and keep patient records current to ensure a smooth, welcoming experience.

The ideal candidate has a high school diploma and 1 year of administrative experience; bilingual is a plus. We offer competitive benefits and a people-first culture designed to help you grow with us.

Qualifications

• High School Diploma or equivalent.
• At least 1 year of administrative experience.
• Strong verbal and written communication skills.
• Bilingual a plus, but not required.

Responsibilities

• Greet customers and determine nature of visit.
• Answer, screen, and route incoming calls and take messages as needed.
• Check-in and collect information from patients on first visit and verify insurance.
• Notify clinicians of patient arrival and readiness; make appointments for returning patients.
• Print appointment reminders and school/work excuses; update charts and patient information.
• Process payments and post to accounts; coordinate payment arrangements when needed.

Skills

Verbal communication

Written communication

Active listening

Administrative experience

Bilingual (plus)

Education

High School Diploma or equivalent

Job description

Pasha Orthodontics in Naperville, IL, is seeking a Front Desk Coordinator I to support a growing team. You’ll greet visitors, manage calls, verify insurance, schedule appointments, collect payments, and keep patient records current to ensure a smooth, welcoming experience.

The ideal candidate has a high school diploma and 1 year of administrative experience; bilingual is a plus. We offer competitive benefits and a people-first culture designed to help you grow with us.