Dental Front Office Coordinator — Patient Experience

Westphalia Holdings; Naperville (IL); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

Paid Time Off

Paid Holidays

401(k) with Safe Harbor Contribution

Team-oriented culture

Career growth

Job summary

Naperville Private Dental Practice in Naperville, IL is seeking a Front Office Coordinator to be the friendly first contact for patients and to manage check-in through check-out with a technology-forward approach.

Ideal candidates are organized, service-oriented, and able to multitask in a fast-paced dental environment while maintaining excellent patient relations and accurate record-keeping.

Qualifications

• Previous dental front office experience preferred.
• Strong communication and customer service skills.
• Knowledge of dental insurance and scheduling processes.
• Ability to verify insurance benefits and assist with billing.

Responsibilities

• Welcome patients warmly and create an outstanding first impression.
• Answer incoming phone calls professionally and efficiently.
• Schedule and confirm appointments while optimizing the daily schedule.
• Verify insurance benefits and assist with billing and patient payments.
• Support treatment coordination and patient communication.
• Assist with recall and reactivation efforts to maintain a productive schedule.
• Maintain accurate patient records (Denticon experience is helpful but not required).
• Work closely with the clinical team to ensure a seamless patient experience.

Skills

Friendly

Organized

Multitasking

Communication

Customer service

Dental front office experience

Tools

Denticon

Job description

Naperville Private Dental Practice in Naperville, IL is seeking a Front Office Coordinator to be the friendly first contact for patients and to manage check-in through check-out with a technology-forward approach.

Ideal candidates are organized, service-oriented, and able to multitask in a fast-paced dental environment while maintaining excellent patient relations and accurate record-keeping.