Dental Front Office Coordinator - Patient Experience Pro

Westphalia Holdings; Naperville (IL); On-site; USD 24,796 - 31,684; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision Coverage

Paid Time Off

Paid Holidays

401(k) with 3% Employer Safe Harbor

Job summary

Westphalia Holdings in Naperville, IL is seeking a Front Office Coordinator for a private dental practice. The role involves greeting patients, handling calls, scheduling, and coordinating with the clinical team to ensure a smooth patient experience.

Ideal candidates are friendly, organized, and capable of multitasking in a fast-paced dental setting, with knowledge of dental insurance and scheduling processes.

Qualifications

• Friendly, organized, and service-oriented.
• Experience in a dental front office is preferred.
• Knowledge of dental insurance and scheduling processes.

Responsibilities

• Welcome patients warmly and create an outstanding first impression.
• Answer incoming phone calls professionally and efficiently.
• Schedule and confirm appointments while optimizing the daily schedule.
• Verify insurance benefits and assist with billing and patient payments.
• Support treatment coordination and patient communication.
• Assist with recall and reactivation efforts to maintain a productive schedule.
• Maintain accurate patient records (Denticon experience is helpful but not required).
• Work closely with the clinical team to ensure a seamless patient experience.

Skills

Customer service

Organization

Communication

Multitasking

Front office experience

Denticon experience

Tools

Denticon

Job description

Westphalia Holdings in Naperville, IL is seeking a Front Office Coordinator for a private dental practice. The role involves greeting patients, handling calls, scheduling, and coordinating with the clinical team to ensure a smooth patient experience.

Ideal candidates are friendly, organized, and capable of multitasking in a fast-paced dental setting, with knowledge of dental insurance and scheduling processes.