Eyecare Front Desk & Patient Experience Lead

Barenburg Eye Associates; Pikesville (MD); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Job summary

Barenburg Eye Associates is seeking a friendly, organized Eyecare Patient Service Coordinator to be the welcoming face of our practice. You will help deliver an exceptional patient experience from the moment a patient enters the door.

In this fast-paced healthcare setting, you will greet and check in patients, schedule appointments, verify vision and medical benefits, collect payments, and maintain accurate records while coordinating with clinical staff to ensure smooth patient flow.

Qualifications

• Front desk experience preferred in an eye care setting.
• Familiarity with vision/medical insurance verification and billing.
• Proficient with EHR or practice management software.
• Excellent communication and patient-first attitude.
• Highly organized with strong data entry and record-keeping.

Responsibilities

• Greet and check in patients, delivering a warm, professional front desk experience.
• Schedule, confirm, and manage patient appointments using practice management software.
• Verify insurance eligibility for routine vision and medical benefits.
• Collect co-pays, process payments, and handle patient billing inquiries.
• Maintain accurate patient records and medical histories.
• Coordinate communication between patients and clinical staff to ensure smooth flow.
• Answer calls, respond to inquiries, and follow up on referrals.

Skills

Interpersonal skills

Communication

Organizational skills

Multitasking

Data entry

Customer service

Education

High school diploma

Tools

Practice management software

EHR systems

Job description

Barenburg Eye Associates is seeking a friendly, organized Eyecare Patient Service Coordinator to be the welcoming face of our practice. You will help deliver an exceptional patient experience from the moment a patient enters the door.

In this fast-paced healthcare setting, you will greet and check in patients, schedule appointments, verify vision and medical benefits, collect payments, and maintain accurate records while coordinating with clinical staff to ensure smooth patient flow.