Front Desk & Patient Concierge at Busy Medical Practice

Get Well Healthcare Services; Humble (TX); In loco; USD 28.000 - 38.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

401(k)

401(k) matching

Competitive salary

Paid time off

Vision insurance

Training & development

Opportunity for advancement

Descrizione del lavoro

Westlake Medical Family Practice is seeking a friendly Front Desk Receptionist to greet patients, handle check-in/out, and manage the front office. You will be the first face patients see and the voice on the phone, ensuring a welcoming, efficient experience throughout each visit.

You will verify demographics, collect copays, schedule follow-ups, and support insurance and billing processes while maintaining HIPAA compliance in a fast-paced office.

Competenze

• Requires high school diploma or GED.
• Strong customer service and communication skills, both in person and on the phone.
• Comfortable using computers, multi-line phones, and basic office equipment.
• Ability to multitask, stay organized, and maintain a calm, professional demeanor in a busy office.
• Reliable attendance and punctuality.
• Ability to verify insurance information.

Mansioni

• Greet patients and visitors in person and by phone in a courteous, professional manner.
• Check patients in, verify demographics, and scan photo IDs and insurance cards.
• Have patients complete intake forms and HIPAA acknowledgments; collect copays and post payments.
• Schedule follow-up visits, labs, and referrals as ordered; manage appointment reminders and waitlist.
• Verify insurance eligibility and benefits; obtain referrals and prior authorizations when needed.
• Process medical records requests and protect patient privacy in accordance with HIPAA.

Conoscenze

Customer service

Communication

Multitasking

Formazione

High school diploma or GED

Strumenti

Phone systems

Descrizione del lavoro

Westlake Medical Family Practice is seeking a friendly Front Desk Receptionist to greet patients, handle check-in/out, and manage the front office. You will be the first face patients see and the voice on the phone, ensuring a welcoming, efficient experience throughout each visit.

You will verify demographics, collect copays, schedule follow-ups, and support insurance and billing processes while maintaining HIPAA compliance in a fast-paced office.