Front Desk & Patient Care Coordinator (Mental Health)

LifeStance Health; Charleston (SC); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

AD&D

Short and long-term disability

Life insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is seeking a Medical Office Receptionist to manage front office operations at our Charleston location. You will ensure excellent patient service for in-person and remote patients and support clinicians and staff daily.

The role starts at $20.25/hour plus quarterly incentive potential. Benefits include medical, dental, vision, disability, life insurance, and a 401k with employer match. This is a full-time, on-site position located at 1422 Ashley River Rd, Charleston, SC.

Qualifications

• Ability to multitask and prioritize duties while delivering high-quality patient experience.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office and EMR systems.
• Ability to handle sensitive information in a HIPAA-compliant manner.

Responsibilities

• Create a positive work environment and support clinician engagement to promote LFST culture.
• Prepare schedules and ensure all paperwork, demographics, and chart readiness.
• Perform general office duties and maintain cleanliness and office appearance.
• Greet and check in/out patients and communicate with clinicians as needed.
• Assist patients with telehealth access and portal issues.
• Manage front desk queues and ensure timely call handling for excellent service.
• Collect co-payments and verify insurance eligibility and balances.
• Triage urgent questions and escalate to the right department when necessary.

Skills

Multitasking

Communication

Teamwork

Microsoft Office

EMRs

HIPAA compliance

Education

High School diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

MS Office

Job description

LifeStance Health is seeking a Medical Office Receptionist to manage front office operations at our Charleston location. You will ensure excellent patient service for in-person and remote patients and support clinicians and staff daily.

The role starts at $20.25/hour plus quarterly incentive potential. Benefits include medical, dental, vision, disability, life insurance, and a 401k with employer match. This is a full-time, on-site position located at 1422 Ashley River Rd, Charleston, SC.