Front Desk & Patient Care Coordinator

Metro Physical & Aquatic Therapy; Massapequa (NY); On-site; USD 23,000 - 28,000; Full time

Job summary

Metro Physical & Aquatic Therapy is hiring a Clinic Support Associate to handle front desk duties, patient check-in, and light clinical support. You will manage scheduling, assist clinicians with patient care, and ensure a smooth, welcoming experience for every patient.

Ideal candidates have medical office experience, strong customer service skills, and proficiency in Google Suite. This role requires teamwork and reliable, organized performance in a fast-paced environment.

Qualifications

• High school diploma or GED required or equivalent.
• One year of medical office experience preferred.
• One year of customer service experience preferred.
• Proficiency in Google Suite required.
• Strong communication and teamwork skills expected.
• Ability to work independently and manage time effectively.
• Excellent organizational and record-keeping abilities.

Responsibilities

• Greets and welcomes patients and visitors with a warm, upbeat attitude, directing inquiries and checking in patients.
• Delivers high-level customer service, optimizes provider time, and maximizes treatment room utilization through accurate scheduling.
• Manages scheduling with a focus on growth and efficient use of rooms and providers.
• Maintains on-time patient flow by notifying clinicians of arrivals and delays.
• Handles incoming faxes promptly and ensures proper documentation.
• Performs data entry in the EMR system and updates patient records and treatment plans.
• Generates reports and maintains logs including financial reconciliations and patient retention tracking.
• Ensures copays are tallied and credit extended to patients as needed.
• Sets up new and returning patient cases in the EMR system, verifies demographics and insurance information.
• Assists patients during therapy, helps with equipment, and guides prescribed routines safely.

Skills

Customer service

EMR familiarity

Google Suite

Communication

Team collaboration

Time management

Education

High school diploma or GED

Tools

EMR systems

Job description

Metro Physical & Aquatic Therapy is hiring a Clinic Support Associate to handle front desk duties, patient check-in, and light clinical support. You will manage scheduling, assist clinicians with patient care, and ensure a smooth, welcoming experience for every patient.

Ideal candidates have medical office experience, strong customer service skills, and proficiency in Google Suite. This role requires teamwork and reliable, organized performance in a fast-paced environment.