Front Desk & Patient Care Coordinator

Metro Physical & Aquatic Therapy; Oceanside (NY); On-site; USD 23,000 - 28,000; Full time

Job summary

Metro Physical & Aquatic Therapy is seeking a Clinic Support Associate to join our multidisciplinary team and ensure a welcoming patient experience at the front desk and in support roles. You will handle scheduling, EMR data entry, patient check-in, insurance verification, and coordination with clinicians while maintaining HIPAA compliance.

Hours are Monday–Friday 11:30am–8:00pm, with potential for long-term growth.

Qualifications

• High school diploma or GED is required.
• One year of medical office experience preferred.
• One year of customer service experience preferred.
• Proficiency in Google Suite is required.
• Strong communication skills and the ability to interact professionally with customers, co-workers, and management, while calmly and effectively resolving client concerns.
• Ability to work effectively within a team environment.
• Excellent interpersonal skills and the ability to quickly adapt to new programs.
• Ability to successfully complete in-service training.
• Ability to observe, evaluate, and record patients' conditions, reactions, and changes in physical condition.
• Ability to maintain a professional attitude and conduct in the welfare of patients.
• Strong record-keeping and report-writing skills.
• Ability to use logic and problem-solving skills to resolve issues
• Ability to work independently under tight deadlines in a rapidly changing environment
• Excellent time management and organizational skills

Responsibilities

• Greets and welcomes patients and visitors and checks them in.
• Delivers high level of customer service by ensuring patient satisfaction and optimizing provider time.
• Manages scheduling operations to maximize provider availability and treatment room usage.
• Maintains on-time patient flow by notifying clinicians of arrivals and monitoring the schedule.
• Receives and processes incoming faxes and handles communications.
• Performs accurate data entry into the EMR system.
• Generates reports, logs, and lists, including financial reconciliations and patient retention tracking.
• Ensures co-pays are tallied and managed.
• Sets up new and returning patient cases in Theraoffice with demographic and insurance details.
• Contacts treating physicians for updated prescriptions and Plans of Care.
• Assists patients during therapy, educates on equipment use, and supports prescribed routines.
• Maintains patient confidentiality and HIPAA compliance.
• Keeps the treatment area clean, organized, and compliant with procedures.
• Performs light cleaning, inventory checks, and basic supplies management.
• Answers calls from physicians, hospitals, and patients with professional service.
• Adapts to workflow changes and supports clinic operations as needed.

Skills

Customer service

Communication

Teamwork

Time management

Organizational skills

Problem solving

Independent work

Education

High school diploma or GED

Tools

Google Suite

EMR systems

Job description

Metro Physical & Aquatic Therapy is seeking a Clinic Support Associate to join our multidisciplinary team and ensure a welcoming patient experience at the front desk and in support roles. You will handle scheduling, EMR data entry, patient check-in, insurance verification, and coordination with clinicians while maintaining HIPAA compliance.

Hours are Monday–Friday 11:30am–8:00pm, with potential for long-term growth.