Front Desk Patient Care Concierge I

Millennium Physician Group, LLC; Brandon (FL); On-site; USD 24,000 - 35,000; Full time

Job summary

Mosaic Health is seeking a Patient Care Specialist I to join our front desk team. You will manage check-in/check-out, verify demographics and insurance, schedule appointments, and respond to patient inquiries in a fast-paced clinical setting.

The role emphasizes excellent customer service, HIPAA compliance, and collaboration with providers to ensure smooth patient flow and positive patient experiences. Bilingual preferred but not required.

Qualifications

• High school diploma or equivalent required.
• Previous medical office or customer service experience preferred.
• Strong communication and organizational skills.
• Ability to multitask in a fast-paced environment.
• Spanish-speaking is a plus but not required.

Responsibilities

• Greet and check in patients in a professional and friendly manner.
• Accurately update and verify patient demographics and insurance information.
• Verify insurance eligibility and benefits prior to services.
• Answer incoming calls and respond to patient inquiries.
• Schedule, reschedule, and confirm patient appointments.
• Check out patients and ensure all necessary documentation is complete.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Support providers and clinical staff to ensure smooth patient flow.

Skills

Communication

Organizational skills

Multitasking

Spanish-speaking

Education

High school diploma or equivalent

Job description

Mosaic Health is seeking a Patient Care Specialist I to join our front desk team. You will manage check-in/check-out, verify demographics and insurance, schedule appointments, and respond to patient inquiries in a fast-paced clinical setting.

The role emphasizes excellent customer service, HIPAA compliance, and collaboration with providers to ensure smooth patient flow and positive patient experiences. Bilingual preferred but not required.