Patient Care Specialist I

Millennium Physician Group, LLC; Brandon (FL); On-site; USD 24,000 - 35,000; Full time

Job summary

Mosaic Health is seeking a Patient Care Specialist I to join our front desk team. You will manage check-in/check-out, verify demographics and insurance, schedule appointments, and respond to patient inquiries in a fast-paced clinical setting.

The role emphasizes excellent customer service, HIPAA compliance, and collaboration with providers to ensure smooth patient flow and positive patient experiences. Bilingual preferred but not required.

Qualifications

• High school diploma or equivalent required.
• Previous medical office or customer service experience preferred.
• Strong communication and organizational skills.
• Ability to multitask in a fast-paced environment.
• Spanish-speaking is a plus but not required.

Responsibilities

• Greet and check in patients in a professional and friendly manner.
• Accurately update and verify patient demographics and insurance information.
• Verify insurance eligibility and benefits prior to services.
• Answer incoming calls and respond to patient inquiries.
• Schedule, reschedule, and confirm patient appointments.
• Check out patients and ensure all necessary documentation is complete.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Support providers and clinical staff to ensure smooth patient flow.

Skills

Communication

Organizational skills

Multitasking

Spanish-speaking

Education

High school diploma or equivalent

Job description

Job Description Summary

The Patient Care Specialist I serves as the first point of contact for patients, providing excellent customer service while managing front desk operations. Responsibilities include patient check-in/check-out, demographic updates, insurance verification, appointment scheduling, and handling calls. Spanish-speaking candidates are preferred but not required.

How will you make an impact & Requirements

The Patient Care Specialist I is responsible for delivering exceptional patient service while supporting daily front office operations in a fast-paced clinical environment.

Key Responsibilities

• Greet and check in patients in a professional and friendly manner.
• Accurately update and verify patient demographics and insurance information.
• Verify insurance eligibility and benefits prior to services.
• Answer incoming calls and respond to patient inquiries.
• Schedule, reschedule, and confirm patient appointments.
• Check out patients and ensure all necessary documentation is complete.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Support providers and clinical staff to ensure smooth patient flow.

Qualifications

• High school diploma or equivalent required.
• Previous medical office or customer service experience preferred.
• Strong communication and organizational skills.
• Ability to multitask in a fast-paced environment.
• Spanish-speaking is a plus but not required.

Mosaic Health is a national care delivery platform focused on expanding access to comprehensive primary care for consumers with coverage across Commercial, Individual Exchange, Medicare, and Medicaid health plans.

Compensation Range: $17.10 to $25.65. The anticipated base salary range represents the Company's good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.