Front Desk Patient Advocate

LAKE LUCERNE LIFESTYLE DENTISTRY; Orlando (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Health insurance

Paid time off

401(k) matching

Bonus based on performance

Competitive salary

Free food & snacks

Free uniforms

Opportunity for advancement

Training & development

Job summary

Lake Lucerne Lifestyle Dentistry in Orlando, FL is seeking a warm, motivated Front Desk Patient Advocate to be the welcoming face of our practice, delivering an exceptional experience from the first hello in a fast-paced, patient-centered environment.

You will greet patients, schedule and confirm appointments, verify insurance, process payments, maintain accurate records, answer calls, and coordinate with clinical staff to ensure smooth patient flow. Multilingual communication is highly valued.

Qualifications

• Prior dental or medical front desk experience.
• Familiarity with dental practice management software (Dentrix).
• Familiarity with patient communication systems (NexHealth, Weave).
• Knowledge of dental insurance verification and billing processes (Overjet).
• Multilingual capabilities in office languages: Spanish, Portuguese, Russian, Arabic, Hindi.

Responsibilities

• Greet and check in patients with a friendly, professional demeanor to ensure a positive first impression.
• Schedule, confirm, and manage patient appointments using dental practice management software.
• Verify dental insurance benefits and assist patients in understanding their coverage.
• Collect and process patient payments, co-pays, and handle billing inquiries.
• Maintain accurate patient records and update demographic and insurance information.
• Answer and screen incoming calls, respond to patient inquiries, and follow up on treatment plans.
• Coordinate with clinical staff to ensure smooth patient flow throughout the office.

Skills

Front desk experience

Excellent communication

Multilingual capabilities

Organizational skills

Tools

Dentrix

NexHealth

Weave

Overjet

Job description

Benefits:

• 401(k)
• Employee discounts
• Health insurance
• Paid time off
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Training & development

About the Role:

Lake Lucerne Cosmetic & Implant Dentistry in Orlando, FL is looking for a warm, motivated Front Desk Patient Advocate to be the welcoming face of our practice. This is an exciting opportunity to make a real difference in patients' lives by delivering an exceptional experience from the very first hello. If you're passionate about people and thrive in a fast-paced, patient-centered environment, we want to hear from you!

Responsibilities:

• Greet and check in patients with a friendly, professional demeanor to ensure a positive first impression
• Schedule, confirm, and manage patient appointments using dental practice management software
• Verify dental insurance benefits and assist patients in understanding their coverage
• Collect and process patient payments, co-pays, and handle billing inquiries
• Maintain accurate patient records and update demographic and insurance information
• Answer and screen incoming calls, respond to patient inquiries, and follow up on treatment plans
• Coordinate with clinical staff to ensure smooth patient flow throughout the office

Requirements:

• Prior dental or medical front desk experience strongly preferred
• Familiarity with dental practice management software (Dentrix)
• Familiarity with patient communication systems (NexHealth, Weave)
• Knowledge of dental insurance verification and billing processes (Overjet)
• Excellent communication and interpersonal skills with a patient-first attitude
• Multi-lingual skills (we speak Spanish, Portuguese, Russian, Arabic, Hindi at our office)
• Strong organizational skills and ability to multitask in a busy front office environment
• Proficiency in Microsoft Office and general computer skills
• Positive, empathetic, and professional demeanor at all times

About Us:

Lake Lucerne Lifestyle Dentistry is a premier dental practice in the heart of Orlando, FL, dedicated to providing personalized, high-quality dental care in a comfortable and welcoming environment. Our patients love us for our gentle approach, state-of-the-art treatments, and the genuine relationships we build with every individual who walks through our doors. Our team members thrive here because we foster a supportive, collaborative culture where every role — especially yours — truly matters.