Patient-First Front Desk Advocate | Dental Office

Lake Lucerne Lifestyle Dentistry; Orlando (FL); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Health insurance

Paid time off

401(k) matching

Bonus based on performance

Competitive salary

Free food & snacks

Free uniforms

Opportunity for advancement

Training & development

Job summary

Lake Lucerne Lifestyle Dentistry in Orlando, FL seeks a warm Front Desk Patient Advocate to be the welcoming face of our practice. You will greet patients, schedule appointments, verify benefits, collect payments, and manage records with a patient-first attitude.

Ideal candidates have front desk experience in dentistry or healthcare, familiarity with Dentrix, NexHealth, Weave, and Overjet, and strong multilingual communication skills.

Qualifications

• Prior dental or medical front desk experience preferred.
• Familiarity with dental practice management software (Dentrix).
• Familiarity with patient communication systems (NexHealth, Weave).
• Knowledge of dental insurance verification and billing processes (Overjet).
• Excellent communication and interpersonal skills with a patient-first attitude.
• Multilingual with Spanish, Portuguese, Russian, Arabic, Hindi spoken.

Responsibilities

• Greet and check in patients with a friendly, professional demeanor.
• Schedule, confirm, and manage patient appointments using practice software.
• Verify dental insurance benefits and assist patients in understanding coverage.
• Collect and process patient payments, co-pays, and handle billing inquiries.
• Maintain accurate patient records and update demographic/insurance information.
• Answer and screen calls, respond to inquiries, and follow up on treatment plans.
• Coordinate with clinical staff to ensure smooth patient flow.

Skills

Excellent communication

Interpersonal skills

Multitasking

Microsoft Office

Front desk experience

Spanish

Portuguese

Russian

Arabic

Hindi

Tools

Dentrix

NexHealth

Weave

Overjet

Job description

Lake Lucerne Lifestyle Dentistry in Orlando, FL seeks a warm Front Desk Patient Advocate to be the welcoming face of our practice. You will greet patients, schedule appointments, verify benefits, collect payments, and manage records with a patient-first attitude.

Ideal candidates have front desk experience in dentistry or healthcare, familiarity with Dentrix, NexHealth, Weave, and Overjet, and strong multilingual communication skills.