Front Desk Patient Access & Care Specialist

Bassett Healthcare Network; Town of Oneonta (NY); On-site; USD 23,000 - 35,000; Full time

Benefits offered by this job

Paid time off

Medical/Dental/Vision insurance

Life insurance

Disability protection

Retirement with employer match

Job summary

Bassett Healthcare Network is seeking a detail‑oriented front desk/registration specialist to act as the first point of contact for patients. You will greet patients, collect demographic and insurance data, schedule appointments, and provide essential information and directives to patients and providers.

Responsibilities include accurate data entry, patient communications, and coordination with nursing and billing teams to ensure timely revenue capture and a high‑quality patient experience

Qualifications

• High School diploma or GED, required.
• 2 Year / Associate degree may be considered towards one year of relevant work experience.
• 1 Year minimum of Customer Service Experience
• 1 Year minimum of Relevant Work Experience

Responsibilities

• Reception/Call Handling.
• Receives and greets every patient in a courteous and friendly manner.
• Provides Welcome packet with Advance Directive information and privacy materials.
• Schedules outpatient appointments accurately to support provider efficiency.
• Verifies demographics and insurance information for registration and billing.
• Collects payments and handles cash; processes insurance eligibility information.
• Answers questions about services and directions to locations.
• Maintains accurate data capture and updates in the patient record system.

Job description

Bassett Healthcare Network is seeking a detail‑oriented front desk/registration specialist to act as the first point of contact for patients. You will greet patients, collect demographic and insurance data, schedule appointments, and provide essential information and directives to patients and providers.

Responsibilities include accurate data entry, patient communications, and coordination with nursing and billing teams to ensure timely revenue capture and a high‑quality patient experience