Ambulatory Front Desk Lead - Scheduling & Care

Bassett Healthcare Network; Town of Richfield (NY); On-site; USD 24,000 - 37,000; Full time

Benefits offered by this job

Paid time off

Medical, dental and vision insurance

Life insurance and disability

Retirement benefits with employer 401k

Job summary

Bassett Healthcare Network is seeking an Ambulatory Office AssistantII to serve as the first point of contact for patients. You will support ambulatory care teams with patient scheduling, registration, and timely communication to nurses and providers, ensuring a smooth and accurate patient experience.

You will handle phone calls, messages, and patient inquiries, assist with billing/insurance information, and help coordinate referrals and appointment reminders as part of a cohesive patient access

Qualifications

• High School Diploma or GED required.
• Minimum 2 years of relevant work experience.
• Customer service experience preferred.

Responsibilities

• Reception and call handling to greet and assist patients.
• Accurate scheduling of outpatient appointments for optimal care.
• Accurate collection of demographic and insurance information during scheduling/registration.
• Answer questions and provide directions to the appropriate clinical location.

Skills

Customer service

Communication

Time management

Multi-tasking

Computer skills

Recognize problems

Education

High school diploma or GED

Job description

Bassett Healthcare Network is seeking an Ambulatory Office AssistantII to serve as the first point of contact for patients. You will support ambulatory care teams with patient scheduling, registration, and timely communication to nurses and providers, ensuring a smooth and accurate patient experience.

You will handle phone calls, messages, and patient inquiries, assist with billing/insurance information, and help coordinate referrals and appointment reminders as part of a cohesive patient access