Patient Access Associate I (Tues-Sat, 2:30pm-11:00pm)

MedStar Health; Washington (District of Columbia); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health at Georgetown University Hospital seeks a Patient Access Associate I to be the first point of contact for patients, guests, and families. You will perform registration using designated systems, verify demographics and insurance, explain payment options, and ensure HIPAA compliance in every interaction.

The role requires 1–2 years of customer service and patient registration experience, with a full-time evening shift and a 2-day training upon hire.

Qualifications

• High School Diploma or GED required.
• 1-2 years Customer service experience required.
• 1-2 years Patient registration experience preferred.
• 1-2 years Hospital experience or healthcare setting preferred.
• CHAA certification preferred.

Responsibilities

• Contributes to department goals and adheres to policies and safety standards.
• Answers telephone calls; schedules, reschedules and confirms appointments.
• Creates encounters and collects patient information for requested services.
• Greets patients on arrival and verifies information.
• Collects demographics and insurance details; verifies eligibility.
• Explains payment options, including plans and financial assistance.
• Requests documents and communicates payment requirements for co-pays/deductibles.
• Follows patient identification and hand-off procedures.
• Attends system Patient Access meetings.

Skills

Customer service

Communication

Interpersonal skills

HIPAA compliance

Education

High school diploma or GED

CHAA Certification preferred

Tools

EHR systems

Job description

About the Job

Location: Georgetown University Hospital

Status: Full-time

Schedule: Tuesday-Saturday, 2:30pm-11:00pm (Evening Shift)

Must be available for 2-day training, 8:00am-4:30pm, upon hire.

General Summary of Position

The Patient Access Associate I acts as the first point of contact with patients guests and family members and is responsible for delivering exceptional customer service in every interaction. The major responsibilities include but are not limited to performing patient access and registration functions using designated system applications. These functions include answering incoming calls verifying and scheduling patient appointments demographics coverage information and collection of patient liabilities when applicable. admissions. Verifies patient demographics insurance eligibility and coverage details. Demonstrates strong customer service communication and interpersonal skills. Adheres to HIPAA regulations.

Primary Duties and Responsibilities

• Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards. Complies with governmental and accreditation regulations.
• Receives and answers telephone calls. Schedules reschedules and confirms patient appointments.
• Creates encounters and obtains patient information for requested services as directed by the clinical department and location of services.
• Acts as the patient's first point of contact by greeting and reviewing information with patient upon arrival.
• Collects and captures accurate patient demographic and insurance information.
• Verifies insurance eligibility either by EHR software telephone or internet websites.
• Informs patients of their payment options including payment plans financial assistance programs and compassionate care programs.
• Requests collects documents and communicates payment requirements for co-pays and deductibles.
• Complies with arm banding two patient identifiers patient and document hand-off procedures.
• Attends required system Patient Access monthly and annual meetings.

Minimal Qualifications

Education

• High School Diploma or GED required

Experience

• 1-2 years Customer service experience required and
• 1-2 years Patient registration experience preferred and
• 1-2 years Hospital experience or healthcare setting preferred

Licenses and Certifications

• CHAA - Certified Healthcare Access Associate CHAA certification preferred

This position has a hiring range of

USD $18.70 - USD $32.72 /Hr.