Patient Access Associate I (Sunday-Thursday, 10:30pm-7:00am

MedStar Health; Washington (District of Columbia); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health's Georgetown University Hospital is seeking a Patient Access Associate I. This role greets patients, answers calls, verifies demographics and insurance, schedules appointments, and collects payments while upholding HIPAA and providing exceptional customer service.

The ideal candidate has a high school diploma, 1-2 years of customer service and patient registration experience, and is willing to work night shifts Sunday-Thursday with training on day shift.

Qualifications

• High School Diploma or GED required.
• 1–2 years customer service experience preferred.
• 1–2 years patient registration experience preferred.

Responsibilities

• Answer calls, schedule, reschedule, and confirm patient appointments.
• Verify patient demographics and insurance information; collect necessary data.
• Assist with scheduling and registration using designated systems; provide patient education on payment options.
• Greet patients and review information upon arrival; adhere to HIPAA regulations.

Skills

Customer service

Communication

Interpersonal skills

Phone etiquette

Education

High School Diploma or GED

Job description

About the Job

Location: Georgetown University Hospital

Status: Full-time

Schedule: Night Shift, Sunday-Thursday, 10:30pm-7:0am

Must be available for first 1-2 months Day Shift for training purposes.

General Summary of Position

The Patient Access Associate I acts as the first point of contact with patients guests and family members and is responsible for delivering exceptional customer service in every interaction. The major responsibilities include but are not limited to performing patient access and registration functions using designated system applications. These functions include answering incoming calls verifying and scheduling patient appointments demographics coverage information and collection of patient liabilities when applicable. admissions. Verifies patient demographics insurance eligibility and coverage details. Demonstrates strong customer service communication and interpersonal skills. Adheres to HIPAA regulations.

Primary Duties and Responsibilities

• Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards. Complies with governmental and accreditation regulations.
• Receives and answers telephone calls. Schedules reschedules and confirms patient appointments.
• Creates encounters and obtains patient information for requested services as directed by the clinical department and location of services.
• Acts as the patient's first point of contact by greeting and reviewing information with patient upon arrival.
• Collects and captures accurate patient demographic and insurance information.
• Verifies insurance eligibility either by EHR software telephone or internet websites.
• Informs patients of their payment options including payment plans financial assistance programs and compassionate care programs.
• Requests collects documents and communicates payment requirements for co-pays and deductibles.
• Complies with arm banding two patient identifiers patient and document hand-off procedures.
• Attends required system Patient Access monthly and annual meetings.

Minimal Qualifications

Education

• High School Diploma or GED required

Experience

• 1-2 years Customer service experience required and
• 1-2 years Patient registration experience preferred and
• 1-2 years Hospital experience or healthcare setting preferred

Licenses and Certifications

• CHAA - Certified Healthcare Access Associate CHAA certification preferred

This position has a hiring range of USD $18.70 - USD $32.72 /Hr.