Front Desk Overnight (Weekends Only)

FirstService Residential; Town of Florida (NY); On-site; USD 24,796; Part time

Job summary

A property management company is seeking a part-time Front Desk Associate in New York. This entry-level role requires excellent customer service, communication, and multitasking abilities. The candidate will manage emergency response systems and assist residents and guests. Familiarity with safety procedures and the ability to handle physical tasks are essential. Schedule includes weekends from midnight to 8 AM. Ideal for individuals with prior customer service experience.

Qualifications

• High school diploma or equivalency preferred.
• Two (2) to three (3) years of business experience preferred.
• Strong customer service and communication skills required.

Responsibilities

• Demonstrates excellent customer service and communication skills.
• Monitors Emergency Response System.
• Greets and directs residents, guests, and invitees.
• Maintains daily logs, records, and forms.
• Responds to emergency situations efficiently.

Skills

Customer service skills

Communication skills

Time management

Interpersonal skills

Multiple language fluency

Education

High school diploma or equivalency

College courses in business or hospitality

Job description

Salary

Base pay range: $18.00/hr - $18.00/hr

Compensation: $18.00 - $18.25 per hour

Job Overview

As a Front Desk Associate, you’ll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills. Be detail oriented and able to multitask. Meet and greet residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms.

Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Emergency Response System.
• Greets and directs Residents, guests, and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergency situations in a timely and efficient manner.
• Monitors and controls access to the building.
• Maintains daily log, records, and forms.
• Resolves and follows-up on all complaints/issues.
• Maintains a safe and secure environment throughout the building/property(s).
• May be assigned other duties by the on-site property manager.
• Follows safety procedures and maintains a safe work environment.
• Other duties as required.

Skills & Qualifications

• High school diploma or equivalency preferred.
• College level courses in business or hospitality preferred.
• Two (2) to three (3) years of business experience preferred.
• Computer literacy: command of information system hardware/software is preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication and interpersonal skills required.

Physical Requirements

• Ability to lift 30 – 50 lbs.
• Work in an upright standing or sitting position for long periods of time.
• Handle, finger, grasp and lift objects and packages.
• Reach with hands and arms.
• Communicate, receive, and exchange ideas and information by means of the spoken and written word.
• Ability to quickly and easily navigate the property/building as required to meet the job functions
• Complete all required forms.
• Ability to work extended hours and weekends based on project requirements.
• Ability to respond to emergencies in a timely manner.

Supervisory Responsibilities

No supervisory responsibilities

Additional Information

Schedule: Saturday-Sunday 12:00am – 8:00pm

Disclaimer

This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

Seniority level

Entry level

Employment type

Part-time

Job function

Administrative