Front Desk / Operations Agent

FirstService Residential; Miami (FL); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision plans

Time off benefits

Paid holidays

401k with company match

Job summary

A property management firm in Miami seeks a Front Desk Associate to ensure excellent customer service and safety within the building. The role involves greeting residents and guests, monitoring emergency systems, and maintaining daily logs. Candidates should have strong communication and interpersonal skills, with a preference for those who have a high school diploma and relevant experience. This full-time position offers a competitive salary of $18 and comprehensive benefits, including medical, dental, and a 401k match.

Qualifications

• Strong written and verbal communication skills.
• Two to three years of business experience preferred.
• Ability to lift 30 – 50 lbs.

Responsibilities

• Demonstrates excellent customer service.
• Monitors Emergency Response System.
• Greets and directs residents and guests.
• Maintains daily log and records.
• Resolves complaints and issues.

Skills

Customer service skills

Communication skills

Time management skills

Interpersonal skills

Multilingual fluency

Education

High school diploma or equivalency

College level courses in business or hospitality

Tools

Information system hardware/software

Job description

Job Overview

As a Front Desk Associate, you’ll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills. Be detail‑oriented and able to multitask. Meet and greet residents; check guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitor and operate electronic security control systems; and accurately maintain daily logs, records and forms.

Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Emergency Response System.
• Greets and directs Residents, guests, and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergency situations in a timely and efficient manner.
• Monitors and controls access to the building.
• Maintains daily log, records, and forms.
• Resolves and follows up on all complaints/issues.
• Maintains a safe and secure environment throughout the building/property(s).
• May be assigned other duties by the on‑site property manager.
• Follows safety procedures and maintains a safe work environment.
• Other duties as required.

Skills & Qualifications

• High school diploma or equivalency preferred.
• College level courses in business or hospitality preferred.
• Two (2) to three (3) years of business experience preferred.
• Computer literacy: command of information system hardware/software is preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication and interpersonal skills required.

Physical Requirements

• Ability to lift 30 – 50 lbs.
• Work in an upright standing or sitting position for long periods of time.
• Handle, finger, grasp and lift objects and packages.
• Reach with hands and arms.
• Communicate, receive, and exchange ideas and information by means of the spoken and written word.
• Ability to quickly and easily navigate the property/building as required to meet the job functions.
• Complete all required forms.
• Ability to work extended hours and weekends based on project requirements.
• Ability to respond to emergencies in a timely manner.

Schedule

Sunday 6:45am-3:15pm Monday to Thursday 2:45pm-11:15pm FRIDAY AND SATURDAY OFF

What We Offer

As a non‑exempt full time associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation

$18

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all‑inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.