Front Desk Staff

FirstService Residential; Aventura (FL); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Comprehensive medical plans

Paid holidays

401k with company match

Job summary

A property management company in Aventura, Florida, seeks a Front Desk Associate to manage visitor access and ensure safety. Responsibilities include excellent customer service, monitoring security systems, and responding to emergencies. Candidates should have a high school diploma, strong communication skills, and two to three years of experience. This full-time position offers hourly compensation of $16-$18 and benefits including medical plans and a 401k.

Qualifications

• Two to three years of business experience preferred.
• Effective written and verbal communication skills.
• Ability to lift 30-50 lbs.

Responsibilities

• Demonstrates excellent customer service and communication skills.
• Monitors Emergency Response System.
• Greets and directs residents, guests, and invitees.
• Maintains daily log, records, and forms.
• Responds to emergency situations efficiently.

Skills

Customer service

Communication

Time management

Interpersonal skills

Technical literacy

Education

High school diploma or equivalency

College level courses in business or hospitality

Job description

2 days ago Be among the first 25 applicants

Overview

As a Front Desk Associate, you’ll work independently with strong communication, telephone, and customer service skills. You will be detailed oriented, able to multitask, and responsible for welcoming residents and checking guests and service providers in and out. You will understand and react to emergency response and access control procedures, monitor electronic security control systems, and maintain daily logs, records and forms.

Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Emergency Response System.
• Greets and directs residents, guests, and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergency situations in a timely and efficient manner.
• Monitors and controls access to the building.
• Maintains daily log, records, and forms.
• Resolves and follows up on all complaints/issues.
• Maintains a safe and secure environment throughout the building/property(s).
• May be assigned other duties by the on-site property manager.
• Follows safety procedures and maintains a safe work environment.
• Other duties as required.

Skills & Qualifications

• High school diploma or equivalency preferred.
• College level courses in business or hospitality preferred.
• Two (2) to three (3) years of business experience preferred.
• Computer literacy: command of information system hardware/software is preferred.
• Effective written and verbal communication skills.
• Strong customer service, communication and interpersonal skills required.

Physical Requirements

• Ability to lift 30 – 50 lbs.
• Work in an upright standing or sitting position for long periods of time.
• Handle, finger, grasp and lift objects and packages.
• Reach with hands and arms.
• Communicate, receive, and exchange ideas and information by means of the spoken and written word.
• Ability to quickly and easily navigate the property/building as required to meet the job functions
• Complete all required forms.
• Ability to work extended hours and weekends based on project requirements.
• Ability to respond to emergencies in a timely manner.

Schedule

• Morning - 7am - 3pm
• Afternoon - 3pm - 11pm
• Overnight - 11pm - 7am

What We Offer

As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation: $16- $18 Hourly

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.