Front Desk Associate

FirstService Residential; Nashville (TN); On-site; USD 27,552; Full time

Benefits offered by this job

Comprehensive medical plans

Dental and vision coverage

Paid time off and holidays

401k with company match

Job summary

A residential services company in Nashville is seeking a Front Desk Associate responsible for monitoring security systems and providing excellent customer service. Candidates should have strong communication skills and the ability to multitask. Responsibilities include greeting residents and guests, maintaining logs, and responding to emergencies. The role offers competitive compensation at $20.00 per hour, eligible for comprehensive benefits including medical, dental, and vision plans.

Qualifications

• Strong communication, telephone, and customer service skills.
• Detail-oriented and able to multitask.
• Two to three years of business experience preferred.

Responsibilities

• Demonstrates excellent customer service.
• Monitors emergency response system.
• Greets and directs residents, guests, and invitees.
• Maintains daily logs and records.
• Resolves complaints and issues.

Skills

Strong customer service skills

Effective communication skills

Time management skills

Ability to multitask

Fluency in multiple languages

Education

High school diploma or equivalency

College level courses in business or hospitality

Tools

Information system hardware/software

Job description

Job Overview

As a Front Desk Associate, you’ll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills. Be detail oriented and able to multitask. Meet and greet residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms.

Your Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Emergency Response System.
• Greets and directs Residents, guests, and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergency situations in a timely and efficient manner.
• Monitors and controls access to the building.
• Maintains daily log, records, and forms.
• Resolves and follows-up on all complaints/issues.
• Maintains a safe and secure environment throughout the building/property(s).
• May be assigned other duties by the on‑site property manager.
• Follows safety procedures and maintains a safe work environment.
• Other duties as required.

Skills & Qualifications

• High school diploma or equivalency preferred.
• College level courses in business or hospitality preferred.
• Two (2) to three (3) years of business experience preferred.
• Computer literacy: command of information system hardware/software is preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication and interpersonal skills required.

Physical Requirements

• Ability to lift 30 – 50 lbs.
• Work in an upright standing or sitting position for long periods of time.
• Handle, finger, grasp and lift objects and packages.
• Reach with hands and arms.
• Communicate, receive, and exchange ideas and information by means of the spoken and written word.
• Ability to quickly and easily navigate the property/building as required to meet the job functions.
• Complete all required forms.
• Ability to work extended hours and weekends based on project requirements.
• Ability to respond to emergencies in a timely manner.

What We Offer

As a full‑time associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation

\$20.00 Hourly paid bi‑weekly

Schedule

Monday - Friday (10:00AM - 6:30PM)

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all‑inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.