Front Desk Overnight

Hotel Victor; Miami Beach (FL); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

401(k) retirement plan.

Paid Time Off

Health, dental, and vision insurance.

Job summary

Hotel Victor South Beach is seeking a Front Desk Overnight/ Night Audit associate to manage the overnight front desk, guest services, and financial audits. You will handle check-ins, respond to guest needs, and prepare end-of-day reports in a boutique South Beach setting.

The role requires experience at a hotel front desk, solid cash handling, and strong customer service skills. Night shifts, good communication, and being discreet align with our standards of hospitality.

Qualifications

• Experience at a hotel front desk or guest services.
• Basic accounting or cash-handling skills; comfort with nightly reconciliation and billing.
• Excellent customer service and communication; calm and diplomatic, especially at night.
• Ability to work overnight shifts (night hours).
• Strong problem-solving and organizational skills with attention to detail.

Responsibilities

• Check-in guests and answer phones.
• Respond to guest complaints, requests, and emergencies.
• Process invoices, post checks to vendors, and distribute employee checks.
• Reconcile accounts and balance the cash drawer.
• Log receipts and investigate out-of-balance accounts.
• Maintain accurate financial records and ledgers.
• Help prepare forecasts and audits.
• Close out the day in the PMS and generate end-of-day reports.
• Post incidental charges to guest folios.
• Ensure compliance with accounting standards.

Skills

Front desk experience

Accounting basics

Customer service

Overnight shifts

Problem solving

Physical stamina

Professional demeanor

PMS familiarity

Bilingual Spanish

Tools

PMS software

Billing systems

Job description

JOB DESCRIPTION

Location: Hotel Victor South Beach

POSITION: Front Desk Overnight

DEPARTMENT: Front Desk

REPORTS TO: Front Office Manager

Job Summary: The Night Audit / Front Desk Associate at Hotel Victor South Beach will manage the overnight front desk, guest services and financial audit tasks. This person ensures seamless guest experience during late hours, handles accounting and reconciliation for the day, prepares audit reports, and supports next-day operations.

Job Responsibilities

• Check-in guests and answer phones
• Respond to guest complaints, requests, and emergencies
• Process invoices, post checks to vendors, and distribute employee checks
• Reconcile accounts
• Balance the cash drawer and log receipts
• Investigate and resolve out-of-balance accounts
• Keep accurate financial records and ledgers
• Help prepare for forecasts and audits

• Perform daily audit: reconcile charges
• Close out the day in the property management system (PMS), generate end-of-day reports, shift summaries, and prepare for next business day.
• Post incidental charges (spa, room-service, restaurant, extras like valet or lost items) to guest folios as needed.
• Balance cash, credit-card transactions, and ensure compliance with accounting standards.

Required Skills & Qualifications

• Previous experience in hotel front-desk, hospitality, guest services
• Basic accounting or cash-handling skills; comfort with nightly reconciliation, PMS, billing.
• Excellent customer service and communication — friendly, calm, diplomatic (especially managing late-night guest needs, noise complaints, nightlife-driven requests).
• Ability to work overnight shifts (night hours)
• Strong problem-solving, organizational skills, attention to detail.
• Physical ability to handle front-desk demands: standing for long periods, occasionally handling luggage or guest belongings, walking the property if needed.
• Professional, discreet, courteous manner — representing the hotel’s boutique image and hospitality standards.
• (Preferred) Familiarity with a PMS used by the hotel, knowledge of local area (South Beach, nightlife, beachfront amenities), and possibly multilingual abilities (Spanish/Bilingual beneficial in Miami).

Compensation & Benefits

• $20 hourly plus commission
• 401(k) retirement plan.
• Paid Time Off
• Health, dental, and vision insurance.

This is a non-management position