Night Audit

Hyatt; Miami (FL); In loco; USD 25.000 - 36.000; Tempo pieno

Descrizione del lavoro

Dream South Beach, part of the Hyatt family, seeks a Front Office Host/Night Auditor to deliver a welcoming first impression and exceptional guest experiences during overnight shifts. You will assist guests with check-in/check-out, manage reservations, and ensure smooth front desk operations.

The role emphasizes strong communication, attention to detail, and the ability to multitask in a fast-paced hotel environment while balancing reports and financial transactions.

Competenze

• Greet guests and complete check-in and check-out procedures.
• Handle reservations, room assignments, and guest requests.
• Provide courteous and knowledgeable service to guests and colleagues.
• Perform night audit duties, including balancing reports and financial transactions.
• Address guest concerns and resolve issues promptly.
• Maintain front desk organization and cleanliness.
• Communicate effectively with other departments to ensure seamless operations.
• Flexible schedule including overnight shifts, evenings, weekends and holidays.

Mansioni

• Greet guests and complete check-in and check-out procedures.
• Handle reservations, room assignments, and guest requests.
• Balance daily financial transactions and prepare reports during night audits.

Conoscenze

Guest service

Communication

Attention to detail

Descrizione del lavoro

Organization- Dream South Beach

At Hyatt, we believe our guests choose us because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. As a Front Office Host/Night Auditor, you play a key role in creating a welcoming first impression and delivering exceptional guest experiences throughout each stay.

The Night Auditor is responsible for assisting guests with check-in and check-out, managing reservations, responding to guest inquiries, and ensuring smooth front desk operations. This position specifically works the overnight shift, hours range from 10:30pm to 8am. Open availability is essential to support operational needs.

This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment while maintaining a warm and professional demeanor. Responsibilities during overnight shifts include balancing daily financial transactions and preparing reports.

This position requires continuous standing, frequent use of computer systems, and interaction with guests and colleagues. Must be able to work a flexible schedule, including overnight shifts evenings, weekends, and holidays.

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Qualifications

• Greet guests and complete check-in and check-out procedures
• Handle reservations, room assignments, and guest requests
• Provide knowledgeable and courteous service to guests and colleagues
• Perform night audit duties, including balancing reports and financial transactions
• Address guest concerns and resolve issues promptly
• Maintain front desk organization and cleanliness
• Communicate effectively with other departments to ensure seamless operations
• Follow all safety and security procedures
• Able to work a flexible schedule, including overnight shifts, evenings, weekends, and holidays, in accordance with operational needs