Front Desk Ops Lead — Registration & Insurance Training

Clive Behavioral; Washington (District of Columbia); On-site; USD 110,000 - 165,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, vision plans

401(k) with company match

Educational assistance and development

Career advancement opportunities

Job summary

Capital Medical Group is seeking a Senior Manager of Front Desk Operations — Registration and Insurance Training in Washington, DC. This onsite role leads the development and evaluation of registration and insurance training across 25 medical entry points, ensuring accurate patient registration and effective front-end revenue-cycle processes.

The position reports to the Director of Medical Front Desk Operations and partners with IT, compliance, and organizational education teams to improve

Qualifications

• Bachelor’s degree in healthcare administration, business administration, education, or related field.
• Five years in patient access, registration, or ambulatory operations.
• Three years in leadership supervising teams.
• Experience developing registration or insurance training.
• Strong knowledge of insurance eligibility, COB, and payer workflows.

Responsibilities

• Lead standardized registration and insurance training across the company.
• Create role-based learning paths for front-desk staff and supervisors.
• Deliver instructor-led and virtual training with scenarios.
• Maintain onboarding, refresher, and retraining programs.
• Ensure up-to-date content with payer changes and policy updates.

Skills

Healthcare administration

Leadership

Training design

Front desk operations

Insurance verification

Education

Bachelor’s degree in healthcare administration

Experience in patient access

Tools

Epic registration

Practice-management systems

Job description

Capital Medical Group is seeking a Senior Manager of Front Desk Operations — Registration and Insurance Training in Washington, DC. This onsite role leads the development and evaluation of registration and insurance training across 25 medical entry points, ensuring accurate patient registration and effective front-end revenue-cycle processes.

The position reports to the Director of Medical Front Desk Operations and partners with IT, compliance, and organizational education teams to improve