Front Desk Ops Leader — Registration & Insurance Training

Horizon Health Corporation; Washington (District of Columbia); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Competitive compensation and generous 

Paid time off

Medical, dental, vision, and Rx plans

401(k) with company match and stock

Student loan refinancing program

Educational assistance and development

Job summary

Horizon Health Corporation is posting a Senior Manager of Front Desk Operations — Registration and Insurance Training at Capital Medical Group, an IPM subsidiary. The role leads training across 25 medical entry points and improves registration accuracy and revenue-cycle performance onsite in Washington, DC.

You will develop programs, establish competency assessments, and partner with clinical and IT leaders to ensure consistent, efficient patient access.

Qualifications

• Bachelor’s degree in healthcare administration, business administration, education, or related field.
• Five years of experience in patient access, registration, insurance verification, or ambulatory operations.
• At least three years of leadership supervising teams.
• Strong knowledge of insurance eligibility, benefits, COB, referrals, and prior-authorization workflows.
• Experience with electronic health record and practice-management systems.

Responsibilities

• Lead and evaluate registration and insurance training programs.
• Develop onboarding, refresher education, and retraining programs.
• Coordinate annual training calendar with operational leaders.
• Create training materials and teach examples for various roles.
• Ensure accurate collection of insurance information and eligibility verification.

Skills

Leadership

Communication

Training development

Project management

Health insurance knowledge

Education

Bachelor's degree in healthcare administration, business administration, education

Master’s degree (preferred)

Tools

Epic registration

Practice-management systems

EHR systems

Job description

Horizon Health Corporation is posting a Senior Manager of Front Desk Operations — Registration and Insurance Training at Capital Medical Group, an IPM subsidiary. The role leads training across 25 medical entry points and improves registration accuracy and revenue-cycle performance onsite in Washington, DC.

You will develop programs, establish competency assessments, and partner with clinical and IT leaders to ensure consistent, efficient patient access.