Senior Manager, Front Desk Training & Registration

Universal Health Services; Washington (District of Columbia); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation

Generous paid time off

Medical, dental, vision, and Rx plans

401(k) with company match and stock

SoFi student loan refinancing program

Educational assistance and development

Career advancement across UHS and 300+

Job summary

Universal Health Services seeks a Senior Manager of Front Desk Operations — Registration and Insurance Training to lead training across 25 medical entry points. You will ensure teams can accurately register patients, verify coverage, and document benefits while improving revenue-cycle processes.

You will collaborate with leaders across IT, Compliance, and education, develop standardized programs, and drive reductions in denials through robust training and competency assessments.

Qualifications

• Bachelor’s degree or equivalent in a related field.
• Five years of progressively responsible experience in patient access or ambulatory operations.
• Three years of leadership supervising employees or teams.
• Experience developing and delivering registration or insurance training.
• Strong knowledge of eligibility, benefits, COB, payer IDs, referrals and authorizations.
• Experience with electronic health record and practice-management systems.
• Ability to develop training materials, assess competency, and analyze performance data.
• Strong facilitation, coaching, and communication skills.

Responsibilities

• Develop and maintain a standardized registration and insurance training program.
• Establish learning pathways for front-desk staff and supervisors.
• Deliver instructor-led, virtual, hands-on, and scenario-based training.
• Create onboarding, refresher, cross-training, and retraining programs.
• Maintain annual training calendar and coordinate with leaders.
• Develop train-the-trainer resources and support site-based trainers.
• Update content for payer changes, system updates, and policy updates.
• Maintain a centralized library of procedures and reference materials.
• Evaluate training impact on competency and operational outcomes.
• Standardize patient identification and registration processes.
• Train on insurance filing order, COB, and coordination of benefits.
• Provide education on eligibility, coverage types, and payer requirements.

Skills

Leadership experience

Staff development

Communication

Problem-solving

Training delivery

Education

Bachelor’s degree in healthcare administration, business, education, or related field

Master’s degree in healthcare administration, business, education, or related field

Tools

Epic EHR

Practice-management systems

Learning management systems

Job description

Universal Health Services seeks a Senior Manager of Front Desk Operations — Registration and Insurance Training to lead training across 25 medical entry points. You will ensure teams can accurately register patients, verify coverage, and document benefits while improving revenue-cycle processes.

You will collaborate with leaders across IT, Compliance, and education, develop standardized programs, and drive reductions in denials through robust training and competency assessments.