Front Desk Opportunity!

Pier House; Buford (GA); On-site; USD 17,000 - 22,000; Part time

Job summary

Hampton Inn Atlanta-Mall of Georgia seeks a courteous Front Desk Clerk to greet guests, check them in and out, and assist with pre-registration and reservation blocks. You will post charges accurately and operate the Front Office system, ensuring smooth daily transactions and guest satisfaction.

Ideal candidates will have strong communication skills, a team-oriented mindset, and the ability to work varied shifts including nights, weekends, and holidays.

Qualifications

• Experience in hospitality or customer service is a plus.
• Strong communication and writing skills.
• Ability to work varied shifts including nights, weekends and holidays.
• Team-oriented and guest-focused attitude.

Responsibilities

• Greet and cordially check guests in and out of the hotel in a timely, professional manner.
• Assist in pre-registration and blocking of reservations when necessary.
• Post charges accurately and promptly and know how to handle charges.
• Maintain working knowledge of Front Office systems and daily transactions.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts, and how to handle each.

Skills

Work ethic

Team player

Flexible scheduling

Job description

Welcome to the Hampton Inn Atlanta-Mall of Georgia hotel conveniently located off Highway 20 between Interstates 985 and 85, 25 miles northeast of downtown Atlanta. Our Buford, GA hotel is across the street from the Mall of Georgia, the Southeast's largest shopping mall including more than 75 restaurants.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Part-time

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