Front Desk Operations Supervisor

Marriott Vacations; Princeville (IL); On-site; USD 43,000 - 59,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K opportunities

Travel discounts

Tuition reimbursement

Counseling support

Growth opportunities

Free daily meal

Four Diamond resort

Job summary

Marriott Vacations is seeking a Front Office Supervisor to oversee the front desk team and ensure exceptional owner/guest service. You will supervise staff, manage check-ins, coordinate with housekeeping, and support management with hiring, training, and coaching while upholding brand standards.

The role requires strong guest service focus and leadership, with a schedule that may include evenings, weekends, and holidays. Marriott Vacations Worldwide emphasizes diversity and an inclusive culture.

Qualifications

• Experience supervising front office staff and delivering guest service.
• Ability to hire, train, schedule, evaluate, and coach employees.
• Commitment to brand standards and professional guest interactions.

Responsibilities

• Report accidents and safety conditions to a manager.
• Follow policies, maintain professional appearance and confidentiality.
• Anticipate and address guests' service needs.
• Answer phones with proper etiquette and maintain accurate records.
• Demonstrate flexibility with scheduling including evenings, weekends, and holidays.

Skills

Front desk supervision

Guest service excellence

Team leadership

Effective communication

Job description

Hourly Rate: $36.71

Hourly Wage: $36.71

$1000 SIGN ON BONUS

This bonus is for new hires. Internal candidates, college programs, rehires and managers are excluded. Payments are in $500 increments at 30 and 90 days, paid on the following paycheck. If eligible, you must be actively employed and actively performing services for the Company on the applicable eligibility date at the time the payment is made.

JOB SUMMARY

Supervise the Front Office staff to ensure excellent owner/guest service. Actively listen and respond positively to owner/guest questions, concerns, and requests using brand or property specific processes to resolve issues and delight owners and guests. Supervise other front desk associates to ensure property coverage and prompt owner/guest service addressing their needs in a professional, positive, and timely manner. Process all owner/guest check-ins while confirming reservations and villa/room assignments. Process all payment types such as room charges, cash, checks, and credit/debit cards. Coordinate with Housekeeping to track readiness of rooms for check-in. Anticipate and address owner/guests' service needs. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.

Where great benefits lead to a life fulfilled.

Competitive Pay

• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities

Site Specific Perks

• Free daily associate meal
• AAA Four Diamond Resort
• Complimentary breakroom amenities & soft drinks
• Bi-monthly and quarterly celebrations and awards
• Company branded attire for outdoor associates
• Complimentary work shoes
• Discounts to onsite food outlets
• Quarterly team luncheon celebrations and awards
• Community service opportunities
• Sustainability awards - Audubon Green Lodging

CORE WORK ACTIVITIES

• Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
• Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information.
• Anticipate and address guests' service needs.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards.
• Stand, sit, or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other duties as assigned.
• A ttention to customer service with a professional and pleasant personality.
• Available to work a flexible schedule including evenings, weekends, and holidays.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.