Front Desk Operations Supervisor

Hyatt; Breckenridge (CO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical (FSA available)

Dental

Vision

Paid Time Off

Tuition Reimbursement

401K Retirement Saving

Life Insurance & Short and Long Term(D

Job summary

Hyatt Vacation Ownership in Breckenridge, CO is seeking a Guest Services Supervisor responsible for coordinating reservations, responding to owner/guest inquiries, and ensuring outstanding service across shifts (1st/2nd). A valid driver's license and clean driving record are required, and weekend/holiday availability is essential.

You will train, motivate, and coach staff while maintaining professional communication and adherence to company policies.

Qualifications

• Valid Driver's License with a good driving record.
• Shift availability includes weekends and holidays.
• Must supervise Guest Services staff to ensure excellent service.
• May respond to owner/guest requests and arrange services.

Responsibilities

• Supervise and coach Guest Services staff to deliver high-quality guest experiences.
• Answer questions from owners/guests and follow up to ensure requests are met.
• Take and confirm reservations and cancellations.
• Provide information on property amenities, services, and local activities.
• Coordinate special arrangements or services with appropriate providers.
• Support management in training and evaluating employees.

Skills

Customer service

Professional communication

POS systems

Confidentiality

Safety training

Tools

POS systems

Job description

Job Summary

Shift: 1st\\2nd; must be available to work weekends and holidays. Requirement: Valid Driver's License with a good driving record. Supervise the Guest Services staff to ensure excellent owner/guest service. Respond to any questions from owner/guests, and follow up with them to ensure their requests have been met to their satisfaction. Take and confirm reservations and cancellations. Supply owner/guests with information regarding property amenities, services, room features, and local areas of interest and activities. Respond to owner/guest requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business center services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers. Contact appropriate individual or department as necessary to resolve owner/guest requests. Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.

Core Work Activities

Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other duties as assigned. Attention to customer service with a professional and pleasant personality. Available to work a flexible schedule including evenings, weekends, and holidays.

Benefits

We are committed to providing associates with affordable health and life benefits plans including but not limited to:

• Medical (FSA available)


• Dental


• Vision


• Paid Time Off


• Tuition Reimbursement


• 401K Retirement Saving


• Life Insurance & Short and Long Term Disability


• Employee Assistance Program / Smoking Cessation Program**

Benefits for Part time, seasonal or temp positions may vary. Please connect with your recruiter for additional details.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Job Requirements #US HVO Resort Ops