Front Desk Operations Leader | Growth & Member Experience

Crunch Fitness CR Fitness Holdings, LLC; Kennesaw (GA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive hourly pay

Medical, Dental, and Vision Insurance

401(k) Retirement Plan

Paid Time Off (PTO)

Life Insurance & Short-Term Disability

Free Crunch Fitness Membership

Discounted Personal Training Sessions

Ongoing training and careerdevelopment

Job summary

Crunch Fitness is seeking a Front Desk Operations Manager in Georgia to lead daily club operations, onboarding and training staff, and drive member sales and retention. You will partner with the General Manager to meet membership goals and deliver an exceptional member experience.

The role emphasizes coaching, process improvement, and strong operational oversight across billing, inventory, and performance reporting in a fast-growing franchise network.

Qualifications

• Outgoing and positive personality with strong leadership presence.
• Sales-minded, customer-service driven, and results-oriented.
• Someone who embraces member retention strategies, including cancel-save processes, follow-up calls, and integration of new members.
• Strong communication skills with the ability to coach and motivate teams.
• An organized manager with strong attention to detail to oversee billing, reporting, inventory, and cleaning systems.
• Previous leadership or operations experience in fitness, sales, or hospitality preferred.
• A growth-minded individual who can support the General Manager in achieving all membership unit targets and contribute to the overall success of the club.

Responsibilities

• Deliver an exceptional first impression every day by ensuring a positive, welcoming environment for members and staff.
• Drive member integration and sales performance by leading kickoff sessions, boosting booking and participation percentages, and supporting ACH setup and account management.
• Support retention efforts through cancel-save processes, follow-up calls with cancelled members, and month-over-month cancel reduction strategies.
• Coach and assist staff on sales techniques to improve conversions, ACH enrollment, referrals, and duplication.
• Organize and execute member engagement events, including monthly appreciation parties, social media initiatives, and community-building activities.
• Manage operational details such as cooler/drink inventory, member billing updates, and reporting accuracy.
• Conduct weekly leadership meetings with club leaders (GM, AGM, PTM, GFM) to review performance, address challenges, and drive accountability.
• Oversee implementation and follow-up on all cleaning systems and protocols to maintain Crunch’s high standards.
• Review daily and monthly performance reports to identify opportunities for improvement and provide training/development solutions.
• Actively support the General Manager in achieving all membership unit and revenue targets.

Job description

Crunch Fitness is seeking a Front Desk Operations Manager in Georgia to lead daily club operations, onboarding and training staff, and drive member sales and retention. You will partner with the General Manager to meet membership goals and deliver an exceptional member experience.

The role emphasizes coaching, process improvement, and strong operational oversight across billing, inventory, and performance reporting in a fast-growing franchise network.