Club Operations Leader | Growth, Sales & Member Experience

Crunch Fitness CR Fitness Holdings, LLC; Chamblee (GA); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Competitive pay & bonus

Medical/Dental/Vision Insurance

401(k) with match

PTO

Life Insurance & Short-Term Disability

Free Crunch Fitness Membership

Discounted Personal Training

Ongoing training & career development

Job summary

Crunch Fitness is seeking an Operations Manager at the Chamblee club to lead day-to-day member and team experiences, onboarding new members, staff training and performance coaching, and drive sales, retention, and satisfaction while supporting the GM. This leadership role contributes to a growing network as Crunch expands its footprint.

This position emphasizes energy, positivity, and results within a people-first culture, with opportunities for career growth as Crunch adds more clubs nationwide.

Qualifications

• Experience leading a fitness club or service team.
• Strong sales and member retention focus.
• Ability to train and coach staff.
• Excellent communication and organizational skills.
• Growth-minded with ability to drive performance.

Responsibilities

• Oversee day-to-day member and team experience.
• Lead onboarding, training, and coaching.
• Drive sales, retention, and satisfaction.
• Manage member billing updates and reporting accuracy.
• Organize member engagement events.
• Support GM in achieving membership goals.
• Lead weekly leadership meetings.
• Ensure cleanliness protocols and high standards.

Skills

Leadership presence

Sales orientation

Customer service

Staff coaching

Operations management

Communication skills

Job description

Crunch Fitness is seeking an Operations Manager at the Chamblee club to lead day-to-day member and team experiences, onboarding new members, staff training and performance coaching, and drive sales, retention, and satisfaction while supporting the GM. This leadership role contributes to a growing network as Crunch expands its footprint.

This position emphasizes energy, positivity, and results within a people-first culture, with opportunities for career growth as Crunch adds more clubs nationwide.