Front Office Manager

Remington-Hospitality-; Omaha (NE); On-site; USD 35,000 - 52,000; Full time

Job summary

Omaha Marriott is seeking a front desk/guest services professional to help manage daily operations at the property. The role emphasizes guest relations, staffing coordination, and efficient handling of MICROS transactions.

The position requires a strong work ethic, flexibility in scheduling, and teamwork to deliver outstanding guest experiences at a newly renovated hotel.

Qualifications

• High work ethic and ability to use independent judgment.
• May work varying schedules to reflect property needs.
• Strong focus and ability to complete tasks with interruptions.
• Enjoy working as part of a team to provide guest experiences.

Responsibilities

• Anticipate guest needs and maintain positive guest relations; greet and check guests in/out professionally.
• Ensure proper staffing levels of front office and supervise training and scheduling.
• Resolve guest complaints with investigation and creative problem solving to ensure satisfactory outcomes.
• Accurately manage MICROS system and daily transactions.

Skills

Guest relations

Staffing management

Team collaboration

MICROS system

Tools

MICROS

Job description

Welcome to the newly renovated Omaha Marriott located in the affluent Regency Business Park at the intersection of Interstate 680 and West Dodge Road. Our Heartwood Restaurant & Lounge offers breakfast, lunch and dinner. Nearby businesses include: TD Ameritrade, HDR, West Corp., Jet Linx, Citigroup, PWC, NTT, Cox Media, First Data, UNO.

Job Description

What you will be doing

• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.

Requirements

What we are looking for

• High work ethic, self-initiative, independent judgment
• May be required to work varying schedules to reflect the business needs of the property
• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
• Someone who enjoys working as and being part of a team that provides great experiences for our guests!

Status

Full-time

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