Front Desk Operations Lead - Housing & Guest Services

KBR, Inc.; Northern (KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

KBR, Inc. in Kentucky seeks a Lead Front Desk Associate for the Unaccompanied Housing program. The role anchors front-desk operations, bridging guest services with back-end administration, inventory, and safety protocols.

You will supervise front desk staff, manage room assignments and check-ins, handle emergencies, and ensure smooth daily operations with EMH. Strong communication and hospitality experience are essential in a government housing environment.

Qualifications

• High School diploma required; associate/bachelor preferred.
• Experience with Enterprise Military Housing (EMH) system.
• Strong communication and guest-relations skills.

Responsibilities

• Oversee room assignments and resident check-ins/check-outs using EMH system.
• Coordinate move-in/move-out processes and verify resident eligibility.
• Manage front desk staff and supervise daily operations for UH housing.

Skills

Guest service

Staff supervision

Operations coordination

Customer service

Education

High School diploma

Associate or Bachelor's in Hospitality/Hotel & Restaurant/Tourism Management

Tools

EMH System

Job description

KBR, Inc. in Kentucky seeks a Lead Front Desk Associate for the Unaccompanied Housing program. The role anchors front-desk operations, bridging guest services with back-end administration, inventory, and safety protocols.

You will supervise front desk staff, manage room assignments and check-ins, handle emergencies, and ensure smooth daily operations with EMH. Strong communication and hospitality experience are essential in a government housing environment.