DG BOSS: Lead, Front Desk Associate (FN)

KBR, Inc.; Northern (KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

KBR, Inc. in Kentucky seeks a Lead Front Desk Associate for the Unaccompanied Housing program. The role anchors front-desk operations, bridging guest services with back-end administration, inventory, and safety protocols.

You will supervise front desk staff, manage room assignments and check-ins, handle emergencies, and ensure smooth daily operations with EMH. Strong communication and hospitality experience are essential in a government housing environment.

Qualifications

• High School diploma required; associate/bachelor preferred.
• Experience with Enterprise Military Housing (EMH) system.
• Strong communication and guest-relations skills.

Responsibilities

• Oversee room assignments and resident check-ins/check-outs using EMH system.
• Coordinate move-in/move-out processes and verify resident eligibility.
• Manage front desk staff and supervise daily operations for UH housing.

Skills

Guest service

Staff supervision

Operations coordination

Customer service

Education

High School diploma

Associate or Bachelor's in Hospitality/Hotel & Restaurant/Tourism Management

Tools

EMH System

Job description

Title

DG BOSS: Lead, Front Desk Associate (FN)

This role serves as the operational anchor of the front-facing office, bridging the gap between frontline guest services and high-level administrative management. This combines senior customer service responsibilities with back-end operational logistic, staff supervision and process optimization.

Roles And Responsibilities

The Unaccompanied Housing Front Desk Lead/Admin serves as the central hub for military bachelor housing and civilian alike. Their core responsibilities include managing room assignments and resident check-ins/check-outs, overseeing key control, trouble calls, and equipment inventories, conducting regular facility inspections, and supervising front desk staff.

• Oversee room assignment and termination using property management system (Enterprise Military Housing, or EMH) to ensure the highest and best of UH inventory.
• Coordinates seamless move-in and move-out process, verifies resident eligibility, and conducts pre-termination and final room inspection.
• Ensue a smooth, welcoming, and efficient arrival and departure process for UH residents. Coordinate closely with BMs and warehouse staff to fulfill resident requests and ensure seamless daily operations. Additionally, manage room allocations, monitor occupancy reports, and update resident room data in the EMH system.
• Acts as the primary point points of contact for residents, addresses concerns, handle complaints, and provide information about base facilities and local attractions.
• Handle, initiate trouble calls and work request for maintenance, and act as an escort if BMs are not available when they require access to guestrooms or vacant spaces.
• Maintains strict accountability and inventory of all keys, keycards, and equipment assigned to the front desk.
• Conduct brief orientation for newly check-in personnel about the UH regulation, the resident rights and responsibilities for government-controlled Unaccompanied Housing (UH).
• Coordinates daily reports with BMs on-site operations. Consolidates data regarding routine maintenance, cleaning schedules, contractor escorts, lock-out resolutions and room inventories. Analyzes daily tasks logs to optimize property efficiency and maintain high operational standards.
• Enforcing UH guests and visitors’ policies and ensuring non-residents are always escorted by a BM, UH staff member or building resident.
• Reporting any resident complaints or concerns to the UH Management. If the issues is an emergency or has anything to do with a personal assault, immediately follow local emergency procedures.
• Conduct comprehensive room furnishing inventory audits for all incoming and outgoing personnel. Generate detailed inventory manifests and collaborate with BMs to verify property conditions during check-in and check-out procedures, successfully minimizing property loss and asset damage.
• Manage the weekly time-tracking process by distributing employees’ timesheets, auditing completed forms for accuracy, securing managerial approval, and generating detailed summary reports.
• Performs other related duties as assigned.

Basic Qualifications

• Experienced in managing complex service escalations, resolving property access issues, and handling emergency response protocols.
• Demonstrate the ability to oversee frontline staff, coordinate schedule, managing performance, and lead daily operations.

JOB SPECIFICATIONS: SPECIAL CERTIFICATIONS OR TRAINING

• Must be trained and knowledgeable to operate a hotel property management system, Enterprise Military Housing (EMH).
• Must possess a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guests; answer guest questions concerning hotel/housing facilities.
• Skill in the use of software applications for communication and management functions (e.g., Word, Excel, PowerPoint, Outlook, etc.).

Education

• Must have at least a High School diploma, a Technical or Vocational School graduate is required; an associate or bachelor's degree in business administration majoring in Hospitality, Hotel & Restaurant, or Tourism Management based on a two-year or four-year course of study from a accredited university or college is highly desired.

Experience

• Demonstrates technical proficiency in personal computer and diverse software programs, with the capacity to learn the Enterprise Military Housing (EMH) property management system. Possesses a strong working knowledge of document structures, information retrieval, and records management, with proven ability to maintain accurate suspense logs according to office procedures.