Front Desk Lead, Housing & Residence Life

The University of Kansas; Lawrence (KS); On-site; USD 17,000 - 19,000; Part time

Benefits offered by this job

Housing credit

Job summary

The University of Kansas invites applications for the Senior Desk Assistant in Housing & Residence Life. The role provides leadership and oversees Front Desk operations, including supervising Desk Assistants and ensuring coverage for a 24-hour desk.

Position requires evening hours, on-call responsiveness, and a 20-hour weekly schedule (8–12 hours between 9am–5pm, Mon–Fri). Start Oct 15, 2026, through May 31, 2027, with possible extension, pending need and performance.

Qualifications

• Must have at least one semester of service as a Desk Assistant or similar role.
• Be enrolled as an undergraduate or graduate KU student at start of employment.
• Available to consistently work 20 hours per week, with 8–12 hours 9:00–17:00 Mon–Fri.
• Must be in good standing with KU and Housing & Residence Life.

Responsibilities

• Co-manage at least one 24-hour Front Desk with direct supervisor and serve residents.
• Provide quality customer service and a welcoming environment at the Front Desk.
• Assist with hiring and training of Desk Assistants and staff.
• Onboard and train new Desk Assistants and orient them to the role.
• Create and manage Front Desk schedules, shifts, and monthly staff meetings.
• Maintain logs, inventories, and equipment related to the Front Desk.

Skills

Communication

Leadership

Customer service

Organizational skills

Education

Undergraduate/Graduate KU student

Tools

Microsoft Office

Front desk software

Job description

The University of Kansas invites applications for the Senior Desk Assistant in Housing & Residence Life. The role provides leadership and oversees Front Desk operations, including supervising Desk Assistants and ensuring coverage for a 24-hour desk.

Position requires evening hours, on-call responsiveness, and a 20-hour weekly schedule (8–12 hours between 9am–5pm, Mon–Fri). Start Oct 15, 2026, through May 31, 2027, with possible extension, pending need and performance.