Front Desk & Operations Lead

Seattle Bouldering Project, LLC; Vancouver (WA); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Free Bouldering Project membership for

Discounts on gear

Commuter benefits

Wellness programs

401(k) retirement plan

Job summary

Seattle Bouldering Project, LLC in Washington state is seeking an Operations Supervisor to lead the front desk team and gym operations during shifts, ensuring safety, cleanliness, and a welcoming service environment.

The role focuses on coaching staff, handling guest needs, and coordinating with Operations Managers to keep the gym running smoothly, with an emphasis on guest experience and safety. Evening and weekend availability is required.

Qualifications

• Customer service experience and the ability to lead a small team.
• Strong communication and interpersonal skills.
• Willingness to work evenings and weekends.

Responsibilities

• Lead Operations Specialists on shift and delegate tasks to ensure smooth front desk operations.
• Coach and model BP standards for customer service, policies, and front desk procedures.
• Monitor team performance, offer in-the-moment feedback, and support a positive, professional work environment.
• Act as a key resource for team questions and ensure shift coverage in the case of callouts or absences.
• Communicate shift notes and relevant updates to Operations Managers and other supervisors.

Skills

Customer service

Team leadership

Communication

Flexibility

Climbing gym familiarity

Job description

Seattle Bouldering Project, LLC in Washington state is seeking an Operations Supervisor to lead the front desk team and gym operations during shifts, ensuring safety, cleanliness, and a welcoming service environment.

The role focuses on coaching staff, handling guest needs, and coordinating with Operations Managers to keep the gym running smoothly, with an emphasis on guest experience and safety. Evening and weekend availability is required.