Climbing Gym Operations & Guest Experience Lead

Momentum Indoor Climbing; Seattle (WA); On-site; USD 29,000 - 30,000; Part time

Benefits offered by this job

Discounts on Momentum instruction and 

Pro-deals with outdoor industry brands

Performance review with opportunity to

Job summary

Momentum Indoor Climbing in Seattle's SoDo location seeks enthusiastic individuals for Gym Operations. This part-time role blends front-desk sales, guest check-in, and climbing-area safety patrols to support a vibrant gym community.

Ideal candidates bring a customer-service background, 6 months climbing experience, and strong communication. You will use gym software, assist with memberships, and help maintain a welcoming environment for climbers of all levels.

Qualifications

• Must be at least 18 years old.
• Minimum 6 months of climbing experience with enthusiasm for climbing.
• Customer service background preferred.
• Basic computer skills including MS Office and Google Drive.
• Clear communication in person, via email, and over the phone.
• Highly organized with ability to manage complex schedules.
• First Aid & CPR certifications required or obtainable within 3 months.

Responsibilities

• Open and close the gym and greet guests.
• Provide high-quality customer service to foster a positive community.
• Assist with sales and guest check-in and membership questions.
• Explain services, sign-ups, freezes, and cancellations.
• Verify climbers have access and operate the gym management software.
• Conduct safety patrols and guide facility tours as needed.
• Maintain cleanliness and balance multiple customer needs.

Skills

Customer service

Communication

Microsoft Office

Google Drive

Flexible schedule

Tools

Gym management software

POS / Point of Sale

Microsoft Office

Google Drive

Job description

Momentum Indoor Climbing in Seattle's SoDo location seeks enthusiastic individuals for Gym Operations. This part-time role blends front-desk sales, guest check-in, and climbing-area safety patrols to support a vibrant gym community.

Ideal candidates bring a customer-service background, 6 months climbing experience, and strong communication. You will use gym software, assist with memberships, and help maintain a welcoming environment for climbers of all levels.