General Manager: Community & Operations Leader

Seattle Bouldering Project, LLC; Seattle (WA); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Parental leave

EAP

Free gym membership

Merch discounts

Positive culture

Job summary

Seattle Bouldering Project, LLC in Seattle, WA, seeks a General Manager to lead operations, programming, and facilities across our community-driven gym network.

You will supervise the management team, drive safe, high-quality experiences, manage budgets, and develop systems for operations and guest services. Evening and weekend availability may be required to support programming. This role values collaboration, respect, and growth.

Qualifications

• Experience leading managers or multi-site teams.
• Proven ability to manage operations and budgets.
• Strong leadership and communication skills.
• Retail or service operations familiarity is a plus.

Responsibilities

• Lead and support the management team in running a high-performing facility.
• Oversee daily operations, safety, and facilities.
• Manage budget, financial health, planning, and reporting.
• Develop and refine systems for operations and guest experience.
• Ensure exceptional customer service and community-building practices.
• Foster a collaborative, respectful workplace culture.
• Drive staff accountability through mentorship and feedback.
• Collaborate with marketing, events, and programming to deepen local impact.
• Lead risk management and safety policies.

Skills

Leadership

Operations Management

Budgeting

People Management

Education

Bachelor’s degree

Job description

Seattle Bouldering Project, LLC in Seattle, WA, seeks a General Manager to lead operations, programming, and facilities across our community-driven gym network.

You will supervise the management team, drive safe, high-quality experiences, manage budgets, and develop systems for operations and guest services. Evening and weekend availability may be required to support programming. This role values collaboration, respect, and growth.