Community-Driven General Manager: Ops & Guest Experience

Climbing Business Journal; Seattle (WA); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Retirement Plan

Paid Time Off

Parental Leave

Employee Membership

Job summary

Bouldering Project in Seattle seeks a General Manager to oversee operations, programming, and facilities across our gym network. You will lead the management team, drive safety, and foster a collaborative culture across departments and staff.

The role emphasizes budget management, customer experience, and community-building, with flexibility for evenings and weekends as needed. Strong leadership and a proven track record in operations are essential.

Qualifications

• 1–3 years of experience in a General Manager or Assistant General Manager role.
• Proven experience managing people, operations, and budgets.
• Strong leadership, communication, and team-building skills.

Responsibilities

• Lead and support the management team in running a high-performing, inclusive, and community-driven facility.
• Oversee daily operations to ensure the gym is clean, safe, functional, and aligned with industry and brand standards.
• Manage the gym’s budget and financial health, including planning, reporting, and accountability across departments.
• Develop and refine systems for operations, customer experience, risk management, and staff communication.
• Ensure exceptional customer service by aligning teams around consistent branding, hospitality, and community-building practices.
• Foster a workplace culture rooted in collaboration, respect, inclusivity, and continuous improvement.
• Drive staff accountability and professional development through mentorship, performance evaluation, and ongoing feedback.
• Collaborate across teams—including marketing, events, and programming—to deepen local impact and build community relationships.
• Lead risk management efforts, including safety policies, emergency response, incident oversight, and insurance execution.
• Serve as the primary point of contact for the Regional Director and Support Team, aligning local strategy with broader company goals.

Skills

Leadership

People management

Budgeting

Operations leadership

Code of safety

Education

Bachelor’s degree

Job description

Bouldering Project in Seattle seeks a General Manager to oversee operations, programming, and facilities across our gym network. You will lead the management team, drive safety, and foster a collaborative culture across departments and staff.

The role emphasizes budget management, customer experience, and community-building, with flexibility for evenings and weekends as needed. Strong leadership and a proven track record in operations are essential.