Front Desk Officer

Sedgebrook; Lincolnshire (IL); On-site; USD 2,480,000 - 2,893,000; Part time

Benefits offered by this job

401K with company match

DailyPay - access your pay sooner

Discounted employee meals and indoor -

Employee Assistance Program (EAP)

Job summary

Sedgebrook is seeking a hospitality-focused Front Desk Officer to verify and document scheduled presence of guests, visitors, vendors and contractors entering the property.

The role requires a high school diploma or GED, strong customer service skills, effective English communication, and basic computer proficiency. This is a part-time position with Friday and Saturday night shifts, 10:45 PM to 6:45 AM, including a $0.50 per hour shift differential in addition to $18.00 per hour.

Qualifications

• High school diploma or GED required.
• Previous customer service experience required. Previous security experience preferred.
• Ability to understand and follow instructions in English, communicate effectively, and perform simple arithmetic.
• Familiarity with basic computer systems and Microsoft Office suite (Outlook, Excel, Word).

Responsibilities

• Greet and assist residents, visitors, and vendors in a professional and courteous manner.
• Answer and direct incoming calls to the appropriate department or staff member.
• Maintain accurate and up-to-date gatehouse logs.
• Operate and monitor the gatehouse remotely through Axis controls.
• Dispatch Security personnel as needed in response to emergency calls.
• Support emergency communication and established safety procedures.
• Monitor and respond to access-control and gatehouse-related issues.
• Provide information and assistance to residents, visitors, and vendors as needed.

Skills

Customer service

English communication

Basic computer skills

MS Office

Education

High school diploma or GED

Tools

Axis controls

Job description

Title: Front Desk Officer

Rate of Pay: $18.00 per hour + shift differential, benefits and perks!

Status: Non-Exempt, Part-Time

Schedule & Hours: Friday and Saturday Nights, 10:45 PM - 6:45 AM (15 hours/week)

Shift Differential: $0.50 per hour

At Sedgebrook, we embrace and celebrate meaningful relationships to enrich the lives of those we serve. Join us in making a difference in the community and in the lives of our residents.

We are looking for a hospitality-focused Front Desk Officer to join our team! This position is responsible for verifying and documenting the scheduled presence of all guests, visitors, vendors and third-party contractors entering the property.

Key Responsibilities

• Greet and assist residents, visitors, and vendors in a professional and courteous manner.
• Answer and direct incoming calls to the appropriate department or staff member.
• Maintain accurate and up-to-date gatehouse logs.
• Operate and monitor the gatehouse remotely through Axis controls.
• Dispatch Security personnel as needed in response to emergency calls.
• Support emergency communication and established safety procedures.
• Monitor and respond to access-control and gatehouse-related issues.
• Provide information and assistance to residents, visitors, and vendors as needed.

What We're Looking For

• High school diploma or GED required.
• Previous customer service experience required. Previous security experience preferred.
• Ability to understand and follow instructions in English, communicate effectively, and perform simple arithmetic.
• Familiarity with basic computer systems and Microsoft Office suite (Outlook, Excel, Word).

Benefits for Part-Time/PRN Employees

• 401K with company match
• DailyPay - access your pay sooner
• Discounted employee meals and indoor parking garage access
• Employee Assistance Program (EAP)

Sedgebrook is an Equal Opportunity Employer (EEO) and a non-smoking, pet-friendly campus.