Front Desk & Office Support Specialist

Big Brother Big Sister Miami; Miami (FL); On-site; USD 23,000 - 26,000; Full time

Job summary

Big Brothers Big Sisters of Miami is seeking a professional Receptionist to be the first point of contact at our Miami headquarters. This full-time, in-office role handles front desk coverage, phone support, visitor management, and mail handling while supporting daily operations.

The ideal candidate has a high school diploma, strong communication and organizational skills, and experience in customer service or front desk roles.

Qualifications

• High school diploma or equivalent required.
• Previous receptionist/front desk/customer service experience preferred.
• Fluent in English; bilingual Spanish a plus.

Responsibilities

• Greet guests and callers in a professional, friendly manner.
• Answer, screen, route phone calls and relay messages.
• Manage mail, packages, and deliveries and prepare outgoing items.
• Maintain front desk and lobby in neat, presentable condition.
• Support meeting and events setup and day-to-day office tasks.
• Ensure confidentiality of sensitive information.
• Assist Operations Team with office needs.

Skills

Bilingual English/Spanish

Communication skills

Organizational skills

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Outlook, Excel)

Job description

Big Brothers Big Sisters of Miami is seeking a professional Receptionist to be the first point of contact at our Miami headquarters. This full-time, in-office role handles front desk coverage, phone support, visitor management, and mail handling while supporting daily operations.

The ideal candidate has a high school diploma, strong communication and organizational skills, and experience in customer service or front desk roles.