Receptionist

Big Brother Big Sister Miami; Miami (FL); On-site; USD 23,000 - 26,000; Full time

Job summary

Big Brothers Big Sisters of Miami is seeking a professional Receptionist to be the first point of contact at our Miami headquarters. This full-time, in-office role handles front desk coverage, phone support, visitor management, and mail handling while supporting daily operations.

The ideal candidate has a high school diploma, strong communication and organizational skills, and experience in customer service or front desk roles.

Qualifications

• High school diploma or equivalent required.
• Previous receptionist/front desk/customer service experience preferred.
• Fluent in English; bilingual Spanish a plus.

Responsibilities

• Greet guests and callers in a professional, friendly manner.
• Answer, screen, route phone calls and relay messages.
• Manage mail, packages, and deliveries and prepare outgoing items.
• Maintain front desk and lobby in neat, presentable condition.
• Support meeting and events setup and day-to-day office tasks.
• Ensure confidentiality of sensitive information.
• Assist Operations Team with office needs.

Skills

Bilingual English/Spanish

Communication skills

Organizational skills

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Outlook, Excel)

Job description

Location: Miami, FL (Headquarters)
Schedule: Full-Time

FLSA Status: Non-Exempt
Salary: $17.00-$19.00 per hour

About Big Brothers Big Sisters of Miami

For more than 65 years, Big Brothers Big Sisters of Miami has been creating life-changing mentoring relationships that empower young people to reach their full potential. Through the power of one-to-one mentorship, we help children build confidence, achieve greater educational success, and realize brighter futures.

We are seeking a professional, welcoming, and highly organized Receptionist to serve as the first point of contact for our organization. This is an exciting opportunity for someone who enjoys working with people, takes pride in creating a positive first impression, and thrives in a mission-driven, team-oriented environment.

Position Summary

Reporting to the Operations Coordinator, the Receptionist is responsible for providing a professional and welcoming experience for guests, visitors, callers, and staff while supporting the smooth day-to-day operations of our Miami headquarters.

This is a full-time, non-exempt, 100% in-office position responsible for front desk coverage, incoming calls, visitor management, mail and deliveries, general administrative support, and assistance with meetings and events.

Position Responsibilities

• Serve as the first point of contact at the front desk, greeting guests, visitors, and staff in a professional, friendly, and welcoming manner.
• Answer, screen, and route incoming phone calls and ensure messages are communicated accurately and promptly.
• Receive, sort, and distribute incoming mail, packages, and deliveries and prepare outgoing mail and packages.
• Maintain a clean, organized, and presentable front desk and lobby area.
• Manage visitor check-in and check-out procedures and maintain visitor logs in accordance with office policies.
• Provide general administrative support, including data entry, filing, copying, scanning, and document preparation.
• Assist with meeting and event setup and breakdown, including arranging furniture, signage, materials, and other event needs.
• Support the Operations Team with day-to-day office needs, including ordering supplies and monitoring shared office equipment.
• Notify appropriate staff of scheduled visitors, deliveries, and building or facility issues.
• Maintain confidentiality and exercise discretion when handling sensitive organizational, employee, and visitor information.
• Perform other front-office and administrative responsibilities as assigned by the Operations Team.

Qualifications

• High school diploma or equivalent required.
• Previous experience in a receptionist, front desk, customer service, or similar role preferred.
• Strong verbal and written communication skills with a professional and friendly demeanor.
• Excellent organizational skills and the ability to manage multiple tasks in a fast-paced environment.
• Proficiency in Microsoft Office, including Word, Outlook, and Excel, as well as standard office equipment.
• Bilingual English/Spanish skills preferred.
• Reliable and punctual, with the ability to be physically present in the office during all scheduled hours.

Why Join BBBS of Miami

Joining Big Brothers Big Sisters of Miami means becoming part of a mission-driven organization committed to changing the trajectory of young people's lives through mentoring.

As our Receptionist, you will play an important role in creating a welcoming and professional environment for the young people, families, volunteers, community partners, staff, and guests who interact with our organization. You will also work closely with our Operations Team to help keep our office running smoothly and effectively.

We offer a collaborative work environment, opportunities for professional growth, and a comprehensive benefits package for full-time employees.

Work Environment & Schedule

This is a 100% in-office position based at BBBS of Miami's headquarters: 550 NW 42nd Avenue, Miami, FL 33126. The role requires regular and predictable front desk coverage during scheduled working hours. Travel is expected to account for less than 5% of total work time. There is occasional weekend/evening work for events.

Because this position also assists with office and event needs, candidates must be able to move throughout the office and building, operate standard office equipment, and lift or move office and event supplies weighing up to 25 pounds.

Equal Employment Opportunity

Big Brothers Big Sisters of Miami is an Equal Opportunity Employer committed to fostering a diverse, equitable, and inclusive workplace. We encourage applicants from all backgrounds to apply.