Front Desk Intake Specialist - Welcoming Client Experience

SERVICES ON-SITE; Miami (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Servicios On-Site in Miami seeks a Front Desk - Intake Specialist to welcome visitors and clients, gather essential information, and support daily office operations. You will manage inquiries, maintain records, and assist with scheduling and administrative tasks in a fast-paced environment.

The role calls for strong communication, reliable organization, and a focus on confidentiality to ensure smooth client interactions and accurate data handling.

Qualifications

• Proven experience in a customer service or administrative role is preferred.
• Strong communication and interpersonal skills with a focus on customer satisfaction.
• Proficiency in using computer systems and office software, including MS Office Suite.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Detail-oriented with excellent organizational abilities.
• High school diploma or equivalent; additional education or training in office administration is a plus.

Responsibilities

• Greet and assist visitors, clients, and staff with a friendly and professional demeanor.
• Conduct intake interviews to efficiently gather and verify client information.
• Maintain accurate records and update the client database with relevant details.
• Answer and direct incoming phone calls, addressing inquiries or redirecting as necessary.
• Schedule appointments and maintain an organized calendar for staff and clients.
• Handle basic administrative duties such as filing, photocopying, and document preparation.
• Collaborate with team members to ensure client needs are met promptly and effectively.
• Uphold confidentiality and adhere to company policies and procedures.
• Provide support in managing office supplies and inventory if necessary.

Skills

Customer service

Communication

Multitasking

Organization

Confidentiality

Education

High school diploma

Tools

MS Office Suite

Computer systems

Job description

Servicios On-Site in Miami seeks a Front Desk - Intake Specialist to welcome visitors and clients, gather essential information, and support daily office operations. You will manage inquiries, maintain records, and assist with scheduling and administrative tasks in a fast-paced environment.

The role calls for strong communication, reliable organization, and a focus on confidentiality to ensure smooth client interactions and accurate data handling.