Front Desk & Office Support Specialist

Welch Packaging; Aurora (IL); On-site; USD 27,552 - 33,062; Full time

Job summary

Welch Packaging in Illinois is seeking a friendly receptionist to answer phones, greet visitors, and direct calls to the right personnel. This full-time role follows Monday–Friday 8:00 am–5:00 pm in a manufacturing setting.

You will support executive assistants and accounting with filing, manage mail distribution, and provide backup coverage. A high school diploma and at least 1 year of customer-service experience are required; prior work in a high-volume facility is a plus.

Qualifications

• High School Diploma or equivalent required.
• 1+ year of experience in a customer service, receptionist or similar role.
• Background in a high volume manufacturing facility preferred.
• Strong analytical and strategic thinking skills, with a hands-on approach to execution.
• Effective communicator.

Responsibilities

• Answer the phones in a friendly, helpful, and efficient manner.
• Greet vendors, customers, applicants, etc. and direct them to the appropriate company personnel.
• Keep track of the whereabouts of key personnel and process their calls and messages.
• Open and distribute company mail and assist Executive Assistant and accounting area with filing.
• Provide back‑up support for Executive Assistant.
• May have certain accounting / bookkeeping functions.
• Comply with company policies and procedures.
• Additional duties as assigned by management.
• Duties may vary depending on location.

Skills

Communication skills

Attention to detail

Analytical thinking

Time management

Systems analysis

Problem solving

Critical thinking

Active learning

Education

High School Diploma

Job description

Welch Packaging in Illinois is seeking a friendly receptionist to answer phones, greet visitors, and direct calls to the right personnel. This full-time role follows Monday–Friday 8:00 am–5:00 pm in a manufacturing setting.

You will support executive assistants and accounting with filing, manage mail distribution, and provide backup coverage. A high school diploma and at least 1 year of customer-service experience are required; prior work in a high-volume facility is a plus.