Customer Success & Order Liaison

Welch Packaging Group; Bridgeview (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

Welch Packaging Group in Bridgeview, IL is seeking a Customer Service Representative to engage with customers and support the sales team. You will answer inquiries, enter orders, and maintain accurate account data in Amtech, ensuring timely communication and problem resolution.

Ideal candidates bring proficiency with Amtech, strong written and verbal skills, attention to detail, and a collaborative mindset committed to Welch Core Values.

Qualifications

• High School Diploma or equivalent required.
• Strong written and verbal communication skills.
• Proven ability to learn and navigate customer portals.
• Ability to use email professionally and coordinate with teams.
• Align with Welch Core Values and maintain accuracy in data.
• Detail-oriented with a positive, proactive attitude.

Responsibilities

• Answer customer inquiries via phone or email and escalate as needed.
• Enter orders and maintain accurate customer data in Amtech.
• Maintain correct customer item specs and inventory levels.
• Coordinate pickups for defective products with shipping.
• Support sales as the main internal contact for customers.
• Provide timely quotes and monitor order due dates.

Skills

Communication

Organization

Detail orientation

Time management

Problem-solving

Critical thinking

Education

High School Diploma

Tools

Amtech

Job description

Welch Packaging Group in Bridgeview, IL is seeking a Customer Service Representative to engage with customers and support the sales team. You will answer inquiries, enter orders, and maintain accurate account data in Amtech, ensuring timely communication and problem resolution.

Ideal candidates bring proficiency with Amtech, strong written and verbal skills, attention to detail, and a collaborative mindset committed to Welch Core Values.