Customer Service Representative

Welch Packaging; Valley View (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading packaging company in Ohio is seeking a detail-oriented Customer Service Representative. The selected candidate will be responsible for managing customer orders, resolving inquiries, and ensuring a smooth transition from production to delivery. Ideal candidates should have a high school diploma, experience in customer service, and strong communication skills. The role also requires physical demands such as lifting up to 40 pounds. This is an opportunity to work in a typical office environment while supporting a manufacturing operation.

Qualifications

• Experience in a similar high volume customer service role.
• Ability to manage customer inquiries effectively.
• Capability to lift up to 40 pounds.

Responsibilities

• Manage customer orders and resolve issues.
• Provide general information regarding order status.
• Respond to customer inquiries promptly.

Skills

Strong written and oral communication

Organization and attention to detail

Analytical and problem-solving skills

Time management

Systems analysis

Mathematical and deductive reasoning

Critical thinking

Active learning

Education

High School Diploma or equivalent

Tools

Windows operating systems

Job description

Customer Service Representative – Welch Packaging

We are seeking a detail-oriented and customer-focused Customer Service Representative to support our manufacturing operations. This role serves as the key point of contact for customers, managing orders, resolving issues, and ensuring a seamless experience from production to delivery.

Essential Functions

• Exceed customer expectations.
• Be the Voice of the Customer: VOC.
• Responsible for Customer Contact; correspond directly with customers, or through sales professionals, translate their needs into quantifiable expectations following standard procedures.
• Provide general information and respond to customer inquiries regarding order status.
• Complete request for quote; request for sample; tooling request and new item forms.
• Responsible for order entry for customer orders into Amtech.
• Produce complete and accurate shop orders and forward to appropriate internal customers.
• Print quotes and maintain customer files.
• Acknowledge all customer complaints immediately and begin the internal complaint process to include customer requested action.
• Enter desired change notices; complete necessary documentation following procedures; notify Customer Service Manager of resolution; return a copy of the change notice initialed and dated; file the original in customer file.
• Forward all new items onto Customer Service Manager for approval.
• Support sister companies and their customer service needs.
• Keep work area clean.
• Other duties as assigned.

Requirements / Qualifications

• High School Diploma or equivalent.

Experience

• Experience in a similar high volume customer service role.
• Experience with Windows operating systems.

Specific Knowledge, Skills or Abilities

• Strong written and oral communication.
• Organization and attention to detail.
• Analytical and problem-solving skills.
• Time management.
• Systems analysis.
• Mathematical and deductive reasoning.
• Critical thinking.
• Active learning.

Physical Demands / Work Environment

Physical Requirements:

• Reaching above shoulder heights, below the waist or lifting as required to handle the technology equipment or store materials during the workday.
• Must be able to lift as much as 40 pounds and carry items such as monitors, PC’s and printers.

Work Environment:

• Typical office environment.

Welch Packaging is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran.