Customer Success & Order Support Specialist

Welch Packaging Group; Romulus, Northern (MI, KY); Hybrid; USD 36,000 - 43,000; Full time

Job summary

Welch Packaging Group is seeking a Customer Service Representative to engage with customers, answer questions via phone or email, and support the sales team with timely information and accurate order processing.

You will navigate Amtech and customer portals, maintain precise records, and strive to exceed customer expectations while upholding Welch Core Values in a dynamic manufacturing environment.

Qualifications

• Must have a High School Diploma or equivalent.
• Proficient in email communication and phone handling.
• Able to learn and navigate customer portals and internal systems.
• Align with Welch core values and maintain positive attitude.

Responsibilities

• Escalate queries to Customer Service Manager.
• Enter orders following procedures and acknowledge within 24 hours.
• Maintain accurate customer information in the system.
• Keep customer item specs up to date and resolve inquiries.
• Ensure customer satisfaction with products or services.
• Log customer complaints and short pays in Amtech.
• Coordinate pickups of defective products with shipping.
• Build strong relationships with customers and Territory Managers.

Skills

Strong written & oral communication

Organization & attention to detail

Analytical & problem-solving

Time management

Amtech & customer portals learning

Education

High School Diploma or Equivalent

Tools

Amtech

Job description

Welch Packaging Group is seeking a Customer Service Representative to engage with customers, answer questions via phone or email, and support the sales team with timely information and accurate order processing.

You will navigate Amtech and customer portals, maintain precise records, and strive to exceed customer expectations while upholding Welch Core Values in a dynamic manufacturing environment.