Front Desk & Office Support Coordinator

MITY Inc.; Orem (UT); On-site; USD 23,000 - 32,000; Full time

Job summary

MITY Inc. in Orem, Utah, is seeking a Front Desk Coordinator to be the friendly first point of contact for customers, visitors, and staff.

The role involves welcoming guests, routing calls, handling live chat, and supporting Sales Operations and accounting tasks to keep daily operations running smoothly.

This full-time position offers a collaborative environment and opportunities to contribute across multiple teams.

Qualifications

• Friendly, dependable, and organized front desk candidate.
• Experience with a multi-line phone system preferred.
• Experience with Excel, Teams, NAV or ERP system preferred.
• Willing to learn and support multiple teams.

Responsibilities

• Welcome visitors and create a friendly, professional experience.
• Answer and route calls to the appropriate account manager or department.
• Respond to customers via live chat.
• Assist with retail order entry.
• Support customer outreach projects as needed.
• Provide professional experiences for customers in person, over the phone, and electronically.
• Print and mail customer invoices.
• Assist with ACH and credit card payments.
• Maintain the check log and verify banking information.
• Email invoices, W-9s, and documents to customers.
• Develop a working knowledge of NAV to support accounting tasks.
• Provide support to Sales Operations Coordinator.
• Label product swatches and samples.
• Assist with sample organization and management.
• Help with additional Sales Ops and admin projects.

Skills

Customer service

Communication

Organization

Phone system

Tools

NAV

Excel

Teams

Job description

MITY Inc. in Orem, Utah, is seeking a Front Desk Coordinator to be the friendly first point of contact for customers, visitors, and staff.

The role involves welcoming guests, routing calls, handling live chat, and supporting Sales Operations and accounting tasks to keep daily operations running smoothly.

This full-time position offers a collaborative environment and opportunities to contribute across multiple teams.