Front Desk Coordinator

MITY Inc.; Orem (UT); On-site; USD 23,000 - 32,000; Full time

Job summary

MITY Inc. in Orem, Utah, is seeking a Front Desk Coordinator to be the friendly first point of contact for customers, visitors, and staff.

The role involves welcoming guests, routing calls, handling live chat, and supporting Sales Operations and accounting tasks to keep daily operations running smoothly.

This full-time position offers a collaborative environment and opportunities to contribute across multiple teams.

Qualifications

• Friendly, dependable, and organized front desk candidate.
• Experience with a multi-line phone system preferred.
• Experience with Excel, Teams, NAV or ERP system preferred.
• Willing to learn and support multiple teams.

Responsibilities

• Welcome visitors and create a friendly, professional experience.
• Answer and route calls to the appropriate account manager or department.
• Respond to customers via live chat.
• Assist with retail order entry.
• Support customer outreach projects as needed.
• Provide professional experiences for customers in person, over the phone, and electronically.
• Print and mail customer invoices.
• Assist with ACH and credit card payments.
• Maintain the check log and verify banking information.
• Email invoices, W-9s, and documents to customers.
• Develop a working knowledge of NAV to support accounting tasks.
• Provide support to Sales Operations Coordinator.
• Label product swatches and samples.
• Assist with sample organization and management.
• Help with additional Sales Ops and admin projects.

Skills

Customer service

Communication

Organization

Phone system

Tools

NAV

Excel

Teams

Job description

About MITY

MITY Inc. is a leading manufacturer of durable furniture solutions serving customers across hospitality, education, healthcare, government, and other industries. Our brands include MityLite, Holsag, Bertolini, and Broda.

Starting Pay

$20/Hour

Location

Orem, Utah

Schedule

Full-Time, Monday–Friday

About MITY

MITY Inc. is a leading manufacturer of durable furniture solutions serving customers across hospitality, education, healthcare, government, and other industries. Our brands include MityLite, Holsag, Bertolini, and Broda.

We are looking for a friendly, organized, and dependable person to join our team as our Front Desk Coordinator.

About The Role

This position is often the first point of contact for customers, visitors, and employees and plays an important role in creating a welcoming and professional experience.

In addition to managing the front desk, this role will provide support to our Customer Success, Accounting, and Sales Operations teams with a variety of day-to-day administrative and customer-related tasks.

This is a great role for someone who enjoys working with people, staying organized, and helping wherever needed.

What You’ll Do

• Welcome visitors and help create a friendly, professional experience
• Answer and route incoming calls to the appropriate Account Manager or department
• Respond to customers through our live chat function
• Assist with retail order entry
• Support customer outreach projects as needed
• Provide a professional and helpful experience for customers in person, over the phone, and electronically
• Print and mail customer invoices
• Assist with ACH and credit card payments
• Maintain the check log
• Verify banking information
• Email invoices, W-9s, and other requested documentation to customers
• Develop a general working knowledge of NAV to support routine accounting tasks
• Provide support to the Sales Operations Coordinator as needed
• Label product swatches and samples
• Assist with sample organization and management projects
• Help with additional Sales Operations and administrative projects as needed

What We’re Looking For

We’re looking for someone who is friendly, dependable, organized, and comfortable working with a variety of people throughout the day. Strong customer service and communication skills are important, along with the ability to manage multiple priorities and maintain a professional experience both in person and over the phone.

Experience with a multi-line phone system and Microsoft programs is helpful. Experience with Excel, Teams, NAV, or another ERP system is preferred but not required. Most importantly, we’re looking for someone who is willing to learn, jump in where needed, and be a reliable part of the team.

Join the Team

If you enjoy helping people, staying organized, and being part of a team where your work supports several areas of the business, we’d love to hear from you.