Front Desk Coordinator

Paycom - ATS; Orem (UT); On-site; USD 23,000 - 32,000; Full time

Job summary

MITY Inc. is seeking a Front Desk Coordinator in Orem, UT. You will be the first point of contact for customers, visitors, and employees, ensuring a welcoming and professional experience while supporting Customer Success, Accounting, and Sales Operations teams with daily administrative tasks.

The role involves handling calls, live chat, order entry, invoicing, payments, and NAV basics, with opportunities to contribute across departments and processes.

Qualifications

• Friendly, dependable and organized with strong customer service and communication skills.
• Experience with a multi-line phone system and Microsoft programs is helpful.
• Experience with Excel, Teams, NAV or another ERP system is preferred but not required.

Responsibilities

• Welcome visitors and create a friendly, professional experience.
• Answer and route incoming calls to the appropriate account manager or department.
• Respond to customers through live chat and assist with retail order entry.
• Provide support to Accounting and Sales Operations with day-to-day tasks.
• Email invoices, W-9s, and other requested documentation to customers.
• Help with sample organization, NAV basics, and administrative projects.

Skills

Customer service

Communication skills

Multi-line phone

Microsoft Office

Excel

NAV/ERP familiarity

Tools

NAV ERP

Job description

Job Details:

Job Location: Mity Lite Inc - Orem, UT 84057, Salary Range: $20.00 - $20.00 Hourly, Front Desk Coordinator

Starting Pay: $20/Hour

Location: Orem, Utah

Schedule: Full-Time, Monday–Friday

About MITY

MITY Inc. is a leading manufacturer of durable furniture solutions serving customers across hospitality, education, healthcare, government, and other industries. Our brands include MityLite, Holsag, Bertolini, and Broda.

About the Role

This position is often the first point of contact for customers, visitors, and employees and plays an important role in creating a welcoming and professional experience. In addition to managing the front desk, this role will provide support to our Customer Success, Accounting, and Sales Operations teams with a variety of day-to-day administrative and customer-related tasks. This is a great role for someone who enjoys working with people, staying organized, and helping wherever needed.

What You’ll Do

• Welcome visitors and help create a friendly, professional experience


• Answer and route incoming calls to the appropriate Account Manager or department


• Respond to customers through our live chat function


• Assist with retail order entry


• Support customer outreach projects as needed


• Provide a professional and helpful experience for customers in person, over the phone, and electronically


• Print and mail customer invoices


• Assist with ACH and credit card payments


• Maintain the check log


• Verify banking information


• Email invoices, W-9s, and other requested documentation to customers


• Develop a general working knowledge of NAV to support routine accounting tasks


• Provide support to the Sales Operations Coordinator as needed


• Label product swatches and samples


• Assist with sample organization and management projects


• Help with additional Sales Operations and administrative projects as needed

What We’re Looking For

We’re looking for someone who is friendly, dependable, organized, and comfortable working with a variety of people throughout the day. Strong customer service and communication skills are important, along with the ability to manage multiple priorities and maintain a professional experience both in person and over the phone. Experience with a multi-line phone system and Microsoft programs is helpful. Experience with Excel, Teams, NAV, or another ERP system is preferred but not required. Most importantly, we’re looking for someone who is willing to learn, jump in where needed, and be a reliable part of the team.

Join the Team

If you enjoy helping people, staying organized, and being part of a team where your work supports several areas of the business, we’d love to hear from you.