Front Desk & Office Services Specialist — Public Safety

State of Illinois; Springfield (IL); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

Health, Life, Dental and Vision

Paid holidays

Flexible work schedules when available

Retirement/pension benefits

Bilingual salary differential

Job summary

Office of the State Fire Marshal is seeking a Front Desk Receptionist to greet staff and visitors, answer and route calls, and assist divisions with entry-level office tasks. You will also support FOIA requests, mail management, and weather alerts dissemination.

The role requires a high school completion and at least 1 year of related office experience; preference for public safety exposure and building security experience. This is a fully in-office, union position with strong benefits.

Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of high school and one (1) year related office experience.
• Prefers one (1) or more years of experience working for a fire service or public safety organization focused on fire/life safety or emergency response.
• Prefers four (4) years of experience working in a professional office-setting as a front desk receptionist, answering incoming phone calls and assisting walk-in visitors.
• Prefers one (1) year of experience as a receptionist facilitating front-facing security protocols and utilizing a building security system.
• Prefers four (4) years of experience utilizing a document management system to store and manage digital and physical documents.
• Prefers four (4) years of experience handling sensitive and confidential data/information in an office setting.
• Prefers three (3) or more years of professional office experience preparing, typing, and proofing various types of reports and correspondence.

Responsibilities

• Greet employees and visitors and route incoming calls.
• Prepare and format materials for agency divisions (records, reports, correspondence).
• Assist with OSFM mail routing and FOIA requests.
• Monitor weather radio and disseminate time-sensitive alerts per guidelines.

Skills

Reception duties

Phone handling

Customer greeting

Office coordination

Education

High school diploma equivalency

Tools

Document management system

Building security system

Job description

Office of the State Fire Marshal is seeking a Front Desk Receptionist to greet staff and visitors, answer and route calls, and assist divisions with entry-level office tasks. You will also support FOIA requests, mail management, and weather alerts dissemination.

The role requires a high school completion and at least 1 year of related office experience; preference for public safety exposure and building security experience. This is a fully in-office, union position with strong benefits.